Camera roll not updating in android app (v2.1.0 build.3022) - last photos are from ~2 months ago
As requested by Alex, I'm creating this ticket to help keep track of this problem.
My camera roll has not updated in nearly 2 months in my immich app on my samsung s21 ultra.
immich android app version: 2.1.0 build.3022 server version: 2.0.1 server logs when running docker logs immich_server: added as an attachment I don't see any recent errors in my mobile app logs so I'm posting the one I saw last night.
immich android app version: 2.1.0 build.3022 server version: 2.0.1 server logs when running docker logs immich_server: added as an attachment I don't see any recent errors in my mobile app logs so I'm posting the one I saw last night.
15 Replies
:wave: Hey @andrewjs18,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.I forgot to add. My wife uploads photos into this immich instance as well, using the same phone as me and she hasn't had this problem yet.
nvm I see it
Can you export the whole mobile logs and send it here?
how?
nvm
I think this is what you wanted, @Alex Tran
is that all? I don't see any error 🤔
My camera roll has not updated in nearly 2 months in my immich app on my samsung s21 ultra.Can you try log out and log back in?
yep, 1min
that's all that was listed when I clicked the share button in the mobile app logs. just logged out and back in...photos on the photos screen are still from august
do you want me to try updating the server to the latest to see if it might fix this, @Alex Tran
It shouldnt be the case, assuming your server is v2
Do you see any logs now?
When you say camera roll is not updating, can you help me how do you determine it?
because the last photos showing up on the photos tab in immich is from August 29th, 2025.
ok, I got some errors now. let me share it..1min
@Alex Tran ^
Ok, so looks like there is something up with your reverse proxy
if you try to log in via local IP, I think it would work
I'm currently at work, but when I get home, I'll connect via IP rather than the domain name. my server is in my house.
but it's weird that it's working fine for my wife, but not me.
sigh. I'm a newb. I think everything is working fine, I just wasn't used to the new layout. You can close this ticket out @Alex Tran. thanks for assisting.
Do you have any feedback? I am interested in understanding how you are observing as it is not working