🔴 Urgent: Deleted Pods & Data Loss – Immediate Assistance Needed!
Hi team,
We at Foyer (getmerlin.in) use RunPod extensively for critical research workloads.
After a payment issue on our card (card declined), we updated the card successfully. However, today we woke up to find all our pods deleted, and noticed that autopay was turned off without any manual action on our side! This was likely the main culprit. As our card is fine.
This has led to total data loss across active projects.
Request:
Please recover our deleted pods/data immediately — this is our top priority.
Kindly assign a dedicated POC (preferably via Slack) to prevent such issues in the future.
Account: puneet@foyer.work
Org: Foyer
email: puneet@foyer.work
Org Name: Foyer
We at Foyer (getmerlin.in) use RunPod extensively for critical research workloads.
After a payment issue on our card (card declined), we updated the card successfully. However, today we woke up to find all our pods deleted, and noticed that autopay was turned off without any manual action on our side! This was likely the main culprit. As our card is fine.
This has led to total data loss across active projects.
Request:
Please recover our deleted pods/data immediately — this is our top priority.
Kindly assign a dedicated POC (preferably via Slack) to prevent such issues in the future.
Account: puneet@foyer.work
Org: Foyer
email: puneet@foyer.work
Org Name: Foyer
