Something wrong with my account Wrongfully Flagged as “High Risk”
I’m reaching out regarding my account being repeatedly flagged as “high risk” and banned without any valid reason
The issue only occurs on my account
my brother plays on the same PC and emulator (Gameloop) under his own account, and he has never had any problems or bans
On October 20, 2025, my account was banned for 1 day for “high risk”
After the ban expired, I played normally without using any isues for few hours
Later, I left my account AFK in the lobby overnight, and the next morning I was logged out and saw a 7-day ban for the same “high-risk” reason
This doesn’t make sense because the device, emulator, and network are all the same as my brother’s
only my account is affected
I kindly request a manual review of my account’s recent ban to verify that there’s no unauthorized software or violation involved. I’ve always played fairly and would appreciate it if the flag could be cleared to prevent future automatic bans
and please i wan't to make sure that my rating points are not gone as well i have been losing sleep to get that much of points
If any device information, logs, or proof of my setup are needed to verify this, I can provide them immediately
I really hope this can be resolved so I can continue playing without further interruptions
and yes i made a file claim option in the game with no results at all
so please i need actual help
not ignoring with a static reply message
The issue only occurs on my account
my brother plays on the same PC and emulator (Gameloop) under his own account, and he has never had any problems or bans
On October 20, 2025, my account was banned for 1 day for “high risk”
After the ban expired, I played normally without using any isues for few hours
Later, I left my account AFK in the lobby overnight, and the next morning I was logged out and saw a 7-day ban for the same “high-risk” reason
This doesn’t make sense because the device, emulator, and network are all the same as my brother’s
only my account is affected
I kindly request a manual review of my account’s recent ban to verify that there’s no unauthorized software or violation involved. I’ve always played fairly and would appreciate it if the flag could be cleared to prevent future automatic bans
and please i wan't to make sure that my rating points are not gone as well i have been losing sleep to get that much of points
If any device information, logs, or proof of my setup are needed to verify this, I can provide them immediately
I really hope this can be resolved so I can continue playing without further interruptions
and yes i made a file claim option in the game with no results at all
so please i need actual help
not ignoring with a static reply message
Solution
Please reach out to the in-game customer service or send an email to service@pubgmobile.com for assistance.
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