How long it will take to revive a project?
Have you any idea how long it takes to set up a project that has been stuck in this status for over two weeks? I just wanted to test a possible solution for a project using the free plan. The project was automatically stopped due to inactivity (after about 10 days or so), and now it has been blocked for more than two weeks.
The official response, “Free plans receive no guaranteed support response. We do our best to respond quickly to outage-related issues, but please note that tickets from paid plans are prioritized” , doesn’t sound great at all, especially when you’re not using the free plan for anything commercial.
My question is: how reliable can such a service be if free plans are stopped so quickly? And at the same time, how are you supposed to be convinced to pay for a service when you see this kind of behavior?
All successful SaaS companies build their business on offering a good experience to potential customers, to convert them into paying ones, and not by forcing them to pay upfront.
The official response, “Free plans receive no guaranteed support response. We do our best to respond quickly to outage-related issues, but please note that tickets from paid plans are prioritized” , doesn’t sound great at all, especially when you’re not using the free plan for anything commercial.
My question is: how reliable can such a service be if free plans are stopped so quickly? And at the same time, how are you supposed to be convinced to pay for a service when you see this kind of behavior?
All successful SaaS companies build their business on offering a good experience to potential customers, to convert them into paying ones, and not by forcing them to pay upfront.
