Pro Plan Project Locked After Failed Restore

Project ID: arhryjwzpufdlournxce
Plan: Pro (Paid)
Issue: Production project inaccessible after backup restore failure

Timeline:

Attempted dashboard backup restore on Oct 24, 2025
Restore failed with error: "Something went wrong while restoring your project"
Project now shows: "Your project's data is intact, but your project is inaccessible due to a restoration failure"
Backup file downloaded successfullyActions Taken: Ticket #1 opened via dashboard Ticket #2 opened via dashboard Email sent to support@supabase.com (48 hours ago) No response yetImpact:
Live production application down
Users unable to access the platform
Critical business impactRequest:Can someone from support team please look into this urgently?Data is intact but project is locked. Need either:
Complete the restore, or
Unlock the projectThank you for your help!