Pro Plan Project Locked After Failed Restore
Project ID: arhryjwzpufdlournxce
Plan: Pro (Paid)
Issue: Production project inaccessible after backup restore failure
Timeline:
- Attempted dashboard backup restore on Oct 24, 2025
- Restore failed with error: "Something went wrong while restoring your project"
- Project now shows: "Your project's data is intact, but your project is inaccessible due to a restoration failure"
- Backup file downloaded successfully
Actions Taken:
Ticket #1 opened via dashboard
Ticket #2 opened via dashboard
Email sent to support@supabase.com (48 hours ago)
No response yet
Impact:
- Live production application down
- Users unable to access the platform
- Critical business impact
Request:
Can someone from support team please look into this urgently?
Data is intact but project is locked. Need either:
1. Complete the restore, or
2. Unlock the project
Thank you for your help!
Plan: Pro (Paid)
Issue: Production project inaccessible after backup restore failure
Timeline:
- Attempted dashboard backup restore on Oct 24, 2025
- Restore failed with error: "Something went wrong while restoring your project"
- Project now shows: "Your project's data is intact, but your project is inaccessible due to a restoration failure"
- Backup file downloaded successfully
Actions Taken:
Ticket #1 opened via dashboard Ticket #2 opened via dashboard Email sent to support@supabase.com (48 hours ago) No response yetImpact:
- Live production application down
- Users unable to access the platform
- Critical business impact
Request:
Can someone from support team please look into this urgently?
Data is intact but project is locked. Need either:
1. Complete the restore, or
2. Unlock the project
Thank you for your help!
