Video Thumbnails
Hello, i have no thumbnails for videos. Does anyone know how to fix this. it said cannot generate video thumbnail while uploading but it was only for the videos.
4 Replies
If you're experiencing issues with video thumbnails not generating, the most common cause is browser security settings blocking canvas access.
For Firefox users, if you have "block canvas fingerprinting" enabled (
privacy.resistFingerprinting set to true in about:config), Firefox will prevent Ente from generating thumbnails. The solution is to disable canvas fingerprinting for Ente's domain or check if you're using browser extensions that block canvas access and whitelist Ente.
Once thumbnails are incorrectly generated or missing, they cannot be regenerated. You'll need to delete the affected files from Ente, fix the browser settings, and re-upload the files. Ente will automatically skip files that have already been uploaded, so you can drag and drop the original folder again after removing the files without thumbnails. See more at https://ente.io/help/photos/faq/troubleshooting#thumbnails.
-# If your issue is resolved, feel free to use the /solved command to close this thread. If you'd like to ask me another question use /docsearchTroubleshooting FAQ | Ente Help
Solutions to common issues with uploading, syncing, and using Ente Photos
Thread marked as solved. It will be closed in <t:1761591753:R>.
tried with lokal app on mac then it worked just with safari browser it did not work
This thread is now closed.