Our application has been labelled as unsupported.
For the past two days, we have started receiving emails from our customers stating that the application is unsupported.
Upon checking, we realised we needed to update the version, so we updated the API versions to 2025-10.
Looking at the Dev Dashboard, we noticed the attached warning. We updated the version five days ago, but we are still receiving this warning and are labelled as unsupported.
We were using the metafield, but it wasn't a private metafield. Nevertheless, we migrated to the new API and now use $app:namespace.
When I checked the gadget logs, the API requests were being sent via the 2025-10 version.
What could be the reason for this?
Upon checking, we realised we needed to update the version, so we updated the API versions to 2025-10.
Looking at the Dev Dashboard, we noticed the attached warning. We updated the version five days ago, but we are still receiving this warning and are labelled as unsupported.
We were using the metafield, but it wasn't a private metafield. Nevertheless, we migrated to the new API and now use $app:namespace.
When I checked the gadget logs, the API requests were being sent via the 2025-10 version.
What could be the reason for this?
