Our application has been labelled as unsupported.
For the past two days, we have started receiving emails from our customers stating that the application is unsupported.
Upon checking, we realised we needed to update the version, so we updated the API versions to 2025-10.
Looking at the Dev Dashboard, we noticed the attached warning. We updated the version five days ago, but we are still receiving this warning and are labelled as unsupported.
We were using the metafield, but it wasn't a private metafield. Nevertheless, we migrated to the new API and now use $app:namespace.
When I checked the gadget logs, the API requests were being sent via the 2025-10 version.
What could be the reason for this?
3 Replies
Have you also updated the webhook subscription version using the Shopify app toml? Note that changing the version in Gadget only affects what version you use when making calls to the Shopify API
Yes, we have made the update on both sides.
In that case, you shouldn't worry about the API versioning, you're all good to go!
For the warning having to do with metafield namespaces, that can be ignored as your application won't be making requests to fetch or set metafields with private namespaces
That's unless you're doing it yourself