please help me I have already contacted with helpshift
Hello! I really need help recovering my stolen PUBG Mobile account.
My account was stolen at the end of August, and I’ve been trying to recover it for over a month.
Unfortunately, my tablet broke right after it was stolen, and when I repaired it later, it had been factory reset — so now the device is recognized as “unknown,” and I can’t log in from the original hardware anymore.
I’ve already contacted PUBG Mobile support several times through Helpshift and email, but I only get automated replies.
I have all receipts for in-game purchases made before the account was stolen, as well as access to the original email, phone number, and linked Facebook account that were used on that account.
I can provide all this information for verification.
Could someone please help me escalate this case to a real support agent? I just need to verify ownership and recover my account.
Thank you in advance
My account was stolen at the end of August, and I’ve been trying to recover it for over a month.
Unfortunately, my tablet broke right after it was stolen, and when I repaired it later, it had been factory reset — so now the device is recognized as “unknown,” and I can’t log in from the original hardware anymore.
I’ve already contacted PUBG Mobile support several times through Helpshift and email, but I only get automated replies.
I have all receipts for in-game purchases made before the account was stolen, as well as access to the original email, phone number, and linked Facebook account that were used on that account.
I can provide all this information for verification.
Could someone please help me escalate this case to a real support agent? I just need to verify ownership and recover my account.
Thank you in advance
Solution
Please submit an account recovery request from https://pubgmobile.live/support > Recovery for assistance.
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