Account Suspension
My account got hacked and then got suspended, and no matter what I try, I keep getting negative responses. If it’s a temporary suspension, how do I find out for how long? How can I unlock my account? Please, help me
19 Replies
Its not a temporary ban
Have u shared ur account details with anyone ever?
When they hacked my computer I had a file called 'account info.txt' they grabbed all my details from it and jacked my account
Please help ,how can I unlock my account?
So did the actual email itself get hacked aswell
No, I still have it
Mind showing what riot support said
Also under which category u made the support ticket to riot
Was it hacked account or banned/locked account
I made tickets for both. They denied the hacked account one, and the other one hasn’t gotten back to me in 2 days
Show the reply for the hacked one
Also what u wrote from ur side
Thank you very much for waiting for my checks on the account and ticket. As you examined the other tickets opened about this account, I see that this account is confirmed to belong to more than one player. The bet in question is related to how many players you can verify on this account.
Well, how can two people have the same information? Let's break it down. Our experiences; For example, sharing the account, giving your password to a friend who created the account, actually sharing the account owner's information with close friends. (Bro, is this how a post is made, do you remember? Or examples) Sometimes, this can happen due to insufficient account owner information. In addition, using a shared account, or using two or more accounts, provides detailed information about many accounts. Not keeping your e-mail address private, not trusting your computer, can also cause this information to be exposed.
Let's look at how other players are affected by these situations. The trust and verification levels of a player who makes correct verification are different from each other, and our players who play in groups are automatically negatively affected by the game experience. For example, a player at the Diamond level, whose other account is Silver. It is very difficult to break this sentence.
Another reason is that if two people can verify that they own this account, it is not possible to constantly change between two people. In short, even though the primary reason belongs to one account, it must belong to 1 owner. Even if I don't want to break this sentence, I can't give this account to anyone.
I know these are not what they wanted, I know they won't be able to do this. I hope I can explain it to you briefly. I hope to see you on the screen again in a short time. If you want to continue playing with a reliable account, you must create a new account. That's all I can say.
See you again, take care.
:val_KekwSob:
Mind taking a screenshot of the message sent by the support agent
And not copy paste it
oo sory
mb
But the messages are in Turkish, not English will that be a problem?
Nah
Also show ur own message that u sent to begin with
Alr so for now just wait for the reply on the other ticket u sent
Is there a chance my account will be unlocked?
If it was actually hacked then yea probably
They will ask u a few questions about the account
They aren’t asking me any questions, they’re just sending me a message like this directly
I keep submitting requests, but I always get the same response
Well yea the person will ask the question
Just don't send too many
Idk how the turkish support works
It should still be the same procedure tho
They all direct me to this response
But I’ll still give it a try
How can I contact the other support team? Can you help me with this?