Help me with account login issue.
Can anyone help me with account login issue? I need help for like months now. Please help.
Solution:Jump to solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
25 Replies
Hi! What is the issue you are facing?
@delfin🐬 I can’t sign into my account because I don’t have access to my old phone number because it got deactivated and also apparently my email that is connected to my account is my old email, I thought that I had my new email connected to my account. Also I believe that my old Facebook that is deleted is also connected to my PUBG mobile account. I can’t use the recovery thing for my account in the PUBG mobile app because of this. This is only now also happening after I had reset my phone so now apparently my phone isn’t remembered as a trusted device.
Solution
If your account has been compromised or lost, please submit Recovery through https://pubgmobile.live/support.
why cant i get an answer? @.Ṇadïa.🌴
@.Ṇadïa.🌴
Regarding?
my support request
If there is any update regarding your concern, it will be send in the post you created.
How long till I get email back for my recovery? Should it take up to 7 days? @.Ṇadïa.🌴
@baby swifty 🦄
There is no estimated date.
Oh okay, thank you @.Ṇadïa.🌴 .
@.Ṇadïa.🌴 Is it possible to contact Tencent to get help with account login issue?
I still have nothing back. :/
@delfin
@delfin I never got anywhere when emailing service@pubgmobile.com. Can you get me in contact with Error please? @.Ṇadïa.🌴
Hi Dominic! All requests submitted through https://pubgmobile.live/support are manually checked by Error.
We unfortunately will not be able to help you any further through the community since your request was rejected. I suggest contacting the customer service again if you need assistance. :catthumbsnsf2:
Hi I was trying to recover my acc trough https://pubgmobile.live/support and I did receive this message and I don’t know what to do now
Can u help and explain me how I can use in game tool when I did recovery trough the https://pubgmobile.live/support
Hi! You can find the account recovery tool from the login screen of the game.
Make sure you provide the correct answers to the questions asked. Feel free to reach out to the in-game customer service if you need any help regarding the account recovery tool.
I need to answer everything again?
I got message there
“ currently ineligible for check (use in game tool)
So what I can do in this situation
Yep, you will need to answer the account recovery questions again. Some may be similar, some may be different.
Still if it’s typed
“ currently ineligible for check (use in game tool)
?
@delfin
Yes, this is the in-game recovery tool. ^
It asks similar questions like the ones on https://pubgmobile.live/support. You will receive the results for the in-game recovery tool via email within 7 working days.
How can I see my answers from the sheet I sent through the website?
Cuz I don’t want to type it again
@delfin
Cuz I didint revive copy of this form
That i send trough the proces
You unfortunately can't do that. You'll need to manually answer the questions again.
@delfin
How I can answer on it when it was not linked
What do you mean?
@delfin 🐬 Do you know if anyone has any contact with Error? I still continue to either get nothing back or denied any help. At this point I am unsure if I’ll ever get it back?
@.Ṇadïa.🌴