Subject: Account Hacked
Hello dear PUBG Mobile service. I am trying to get my old hacked account back. It was like 2 years ago and I am still trying to get it back I have tried 2 years ago to get my account back but they have rejected my appeal. Please if you can help me I can provide more information but not there. I have tried to send an appeal in the recovery in the https://pubgmobile.live/support in the 13/10/2025 but nobody have answered me. I have tried to send an appeal again but it doesn't work now. There is my old account profile that I was using
Solution:Jump to solution
Each player can only submit an appeal via the Google form once, you will not be able to submit another claim if you have already submitted one.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying....
1 Reply
Solution
Each player can only submit an appeal via the Google form once, you will not be able to submit another claim if you have already submitted one.
If both of your requests on Google form and the in-game recovery tool are both rejected, then you need to reach out to the in-game customer service directly if you still require assistance.
Please note that your ticket will be declined if you are unable to accurately provide all the information that the form requested from you, or that it does not match with what they have. In this case, you will have to cross-check and keep trying.