A few recent photos are being repeatedly uploaded (during 2.2.0?)
I've been running an Immich server for a few months now and backing up from my iPhone 16, it's been working without issue. I updated to 2.2.0 the morning of Oct 31 and the photos I took that day are being repeatedly reuploaded. After updating to 2.2.1 (server and app), later photos are uploading properly again, but the 9 photos from Oct 31 are still being constantly reuploaded.
Details:
They show in Immich iOS app as "not backed up", Immich iOS app says they're queued and then I can observe them uploading and they claim to have uploaded successfully, but then afterwards they still show as "not backed up". This cycle repeats and as long as backup is enabled my phone repeatedly attempts to back them up. The photos in question are viewable in the web view so I presume they are actually on the server, but it is very annoying for my phone to repeatedly upload them.
5 Replies
:wave: Hey @Sref,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
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Successfully submitted, a tag has been added to inform contributors. :white_check_mark:One additional note - I also made sure to open and flip through the photos in the default iOS photos app as I've heard that can resolve some weirdness, but this did not resolve my issue
Hey
1. Could you export the whole mobile log and post it here?
2. Have you tried to log out / log in?
3. Server logs also would be helpful (see the auto-post above^^)
I will try logout login I always forget that jogs things sometimes
Ok that instantly fixed it
:facepalm: