Android app sync broken after app update to 2.2.0 (and 2.2.1) #23414

Per @shenlong-tanwen's request in https://github.com/immich-app/immich/issues/23414#issuecomment-3481139939 we can continue here :)
14 Replies
Immich
Immich•3w ago
:wave: Hey @ToxicMushroom, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed. [Issue] Android app sync broken after app update to 2.2.0 (and 2.2.1) (immich-app/immich#23414)
shenlong-tanwen
shenlong-tanwen•3w ago
Thanks! A clarification, are you having the failures only post the 2.2.0 update? Also, Can you export and share your mobile logs here?
ToxicMushroom
ToxicMushroomOP•3w ago
I can't say I've kept track of every update sorry
ToxicMushroom
ToxicMushroomOP•3w ago
Here is my log @shenlong-tanwen ^^
shenlong-tanwen
shenlong-tanwen•3w ago
From the exported mobile app DB, Can you execute the following query, and share the Id of the user logged in on the device?
select id, name from auth_user_entity
select id, name from auth_user_entity
ToxicMushroom
ToxicMushroomOP•3w ago
6fe18692-e1d4-4a96-9b08-bf8771e8f81a any update so far ?
shenlong-tanwen
shenlong-tanwen•3w ago
oh hey, we have found a possible root cause for the issue. But it has to come from an update. The best way for you to handle this now is unfortunately to log out and log back in
Diego Barreiro
Diego Barreiro•3w ago
No need to log out, disabling and enabling the timeline works as a fix as well (I've left a comment in the issue 😅)
shenlong-tanwen
shenlong-tanwen•3w ago
Or that, yes. Both resets the local DB and re-syncs everything from the server
ToxicMushroom
ToxicMushroomOP•2w ago
It's not urgent for me, I'd rather help test the fix than to do it the hacky way. I also see that another user has reported the issue came back after a while when they did reset the local db
Immich
Immich•2w ago
[Issue] Android app sync broken after app update to 2.2.0 (and 2.2.1) (immich-app/immich#23414)
shenlong-tanwen
shenlong-tanwen•2w ago
That’d actually be great. I’ll ping you tomorrow with the next set of steps for troubleshooting. Thanks
ToxicMushroom
ToxicMushroomOP•2w ago

Did you find this page helpful?