Cloudflare Developers•2mo ago

Redirect has error message, please check www.biscocanada.com

SuperHelpflare•11/3/25, 9:13 PM

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andyOP•11/3/25, 9:13 PM

redirect is not working, please help

Aandy Click to see attachment

Hard@Work•11/3/25, 9:19 PM

What do you have set currently? DNS records, redirect rules, etc.

andyOP•11/3/25, 9:20 PM

Rules

andyOP•11/3/25, 9:20 PM

DNS Records

andyOP•11/3/25, 9:22 PM

Let me know If i need to change the setting

Aandy DNS Records

Hard@Work•11/3/25, 9:23 PM

Since youw ant to just perform a redirect, I would replace the existing A/AAAA records for biscocanada.combiscocanada.com and wwwwww with AAAA records pointing to 100::100::. This creates a valid DNS record that doesn't point anywhere, which is fine because the redirect rule intercepts the request first

Aandy Rules

Laudian•11/3/25, 9:25 PM

You'll also want to change the rule to an OR instead of an AND. The hostname can't be both at the same time.

andyOP•11/3/25, 9:28 PM

Sorry, I don't get it the first comment. If possible please advide the detail.
Rule changed "OR"

Aandy Sorry, I don't get it the first comment. If possible please advide the detail. R...

Hard@Work•11/3/25, 9:32 PM

You have some IP addresses listed for www.biscocanada.comwww.biscocanada.com. However, if you are using Redirect Rules, then Cloudflare will never actually reach out to those IP addresses before the redirect occurs.

Thus, you should replace them with a single AAAA record pointing to 100::100::, and do the same for biscocanada.combiscocanada.com

andyOP•11/3/25, 9:38 PM

Added AAAA record, but can't edit the A recored

andyOP•11/3/25, 9:39 PM

Aandy Added AAAA record, but can't edit the A recored

Laudian•11/3/25, 9:39 PM

Step 1: Delete all the DNS records marked with a triangle, except for the one named * and the one with 100:: you just created

Laudian•11/3/25, 9:40 PM

Step2: Create an AAAA record with name @@ and value 100::100::

andyOP•11/3/25, 9:43 PM

Change the setting please look this

andyOP•11/3/25, 9:44 PM

If that is not correct, let me know.

Laudian•11/3/25, 9:44 PM

In the top left corner, does it actually say active?

Laudian•11/3/25, 9:46 PM

Because I suspect that you're not in the right Cloudflare account for the domain.

andyOP•11/3/25, 9:46 PM

Laudian•11/3/25, 9:47 PM

yeah, you're in the wrong account.

andyOP•11/3/25, 9:47 PM

What acount do we need?

Laudian•11/3/25, 9:47 PM

The right one.

andyOP•11/3/25, 9:48 PM

we never paid the account, It used to be link to Shopify

Laudian•11/3/25, 9:48 PM

Log out and select "Forgot your email"

Laudian•11/3/25, 9:48 PM

it should then send you an email to the correct account.

Laudian•11/3/25, 9:49 PM

Did you actually create the Cloudflare account yourself or did someone else do it for you?

andyOP•11/3/25, 9:51 PM

email for cloudflare is chris@biscocanada.com

andyOP•11/3/25, 9:52 PM

Actually, owner received the mail

Laudian•11/3/25, 9:52 PM

Is that the same email that you logged in with or a different one?

andyOP•11/3/25, 9:53 PM

different one. I will log in his email address

Aandy email for cloudflare is chris@biscocanada.com

Hard@Work•11/3/25, 9:54 PM

Note also, it's generally good practice to not use an email from a domain on that account as the owner. In the event something happens and email is broken for you domain, you may have difficultly logging in

andyOP•11/3/25, 9:55 PM

What to do? Can I log in with my email? andrew@biscocanada.com

Aandy What to do? Can I log in with my email? andrew@biscocanada.com

Hard@Work•11/3/25, 9:55 PM

Assuming you have access now, yes. This is just advice for the future

andyOP•11/3/25, 10:01 PM

I logged in chris@biscocanada.com

andyOP•11/3/25, 10:01 PM

Here is a DNS record

Laudian•11/3/25, 10:01 PM

Delete the A record for biscocanada.com

Laudian•11/3/25, 10:02 PM

and the cname for www as well

Laudian•11/3/25, 10:02 PM

then create your redirect rule and it will automatically create new DNS records.

andyOP•11/3/25, 10:08 PM

In here, what should I select?

Laudian•11/3/25, 10:08 PM

create new record

Laudian•11/3/25, 10:09 PM

did you delete the www cname already? I think it should create a www cname as well, but not sure how smart the automatic system is

andyOP•11/3/25, 10:09 PM

Laudian•11/3/25, 10:11 PM

That's stupid, the system was able to automatically create records previously

Laudian•11/3/25, 10:11 PM

select AAAA and type in 100::

andyOP•11/3/25, 10:11 PM

In here, AAAA, biscocanada.com, 100::

Laudian•11/3/25, 10:12 PM

yes

andyOP•11/3/25, 10:12 PM

Laudian•11/3/25, 10:12 PM

and then also create another AAAA with name www and value 100::

andyOP•11/3/25, 10:13 PM

andyOP•11/3/25, 10:13 PM

please check it

Redirect has error message, please check www.biscocanada.com

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