8 Replies
:wave: Hey @BitePa,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.They're showing a network error lol
when Immich was trying to build thumbnail, the network was broken. Now everything is back for a week, and Immich isn't rebuilding the bad ones.
How to trigger a manual complete rebuild?
https://my.immich.app/admin/jobs-status
but I don't think this will solve your issue
I think clearing your browser cache is the way too look :P
I'm using Immich.app on iOS
Any suggestions?
Try clearing the app's cache then
And make sure it does work on the web client
Oh u r right. Works in web client.
How do i clear app's cache? I cleared the files cache in app, no effect.
anyone?
Hi, I have read a bunch on deleting photos, but I am still confused. I have an android app, and have added external libraries to my immich server.
When I delete things on the web, or on my android, what should I expect in my android and the web, and on the disk itself? I would expect that deleting items would delete items, but it seems immich is not setup to delete anything, even though it has a delete option. It does not seem consistent across my devices,
Does immich really not support delete for my photos? It seem like delete is more like make it disappear here, but maybe not there? I am super confused.
I seem to have attached this to your question by accident, sorry....