Missing Videos (maybe photos too) in Timeline - viewable still.
I am unable to click on or find several video files .mov in Immich. But when I went to upload them (thinking they were on the server), it find them as duplicate. I can open the duplicate and it will play the correct movie. However, I can't search for it or see it. In the library section of the GUI webpage, these files are also hidden. But if I view it via file explorer on the PC, they are findable there.
Any ideas on a fix?
TY
37 Replies
:wave: Hey @ike552552,
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Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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If this ticket can be closed you can use the /close command, and re-open it later if needed.Hello. Can you check if the missing assets are visible in the Folder View? https://docs.immich.app/features/folder-view/
They are not.
Understood. Since my issue had different symptoms, my solution won't work in your case.
I'd recommend taking your problem to a GPT chat (that's how I solved my own issue), as proper diagnosis will require console access and admin rights to the web application. However, this approach requires some specific knowledge:
• Database Fundamentals: Understanding what database tables, columns, and records are.
• Data Relationships: Knowing how data in one table can be linked to another.
• System Investigation: The ability to explore and describe this structure - like finding and listing table names or checking specific records.
Your goal would be to have GPT help you formulate the right questions and queries, such as: 'How can I find which database table stores the asset metadata?' or 'What SQL query would list all assets not assigned to any folder?'
Are they archived @ike552552 ?
Sorry for the delay. Mraedis, they are not archived. When I use the folder view they do not show. Just when I get a link to them when I try to re upload them. Its then that the system recognizes it as a duplicate and shows me a link to the file.
Are you running the storage templating @ike552552
If yes, run the migration job first
Yes. And I will do. You mean just manually run the jobs, right?
Yes the storage migration one @ike552552
It's definitely weird because it's hitting the dupe check so it can't be a shared asset
That didn't fix it.
In fact I blieve this issue has been around for a while I just hadn't noticed. Some of my favorite videos I assume I lost. They were just not showing in Immich.
If you navigate to one, what does it say the date is?
Like I said, I can only have it play in Immich if I click the duplicate link when I try to re-upload it. I will see.
I wanna say I used takeout helper and the immich mover thingy to import all of them into Immich. I am actually not sure If I've ever seen these files on immich.
When I click the link show on timeline - it obivously doens't take me there. Would there be a log somewhere for that event that would help?
docker compose logs would show anything relevant about duplicates
Does it show a storage location?
It should if it's your own assetI'm not sure what you mean.
Neither files i can see on Immich or the videos we are discussing have a path in the information section in Immich.
Not showing in the folder within immich either.
If it helps, I have this installed as a LXC dockge using TTeck scripts.
this shows the location on disk
lmao kk lemme check sorry
Yes, It says it has the location,.
And if you click the link to location -poof. It aint there.
admin/2021/2021-12-03/IMG_0914+1.mov
If you
ls -la /path/on/host/admin/2021/2021-12-03/IMG_0914* does it show multiples?I am not sure where to send this command given my setup. I am running on an LXC which is installed via TTeck Scripts. If i look for the files in the console of the LXC, I can't find that directory. So I am goofing up something.
Yes, and xmp and a .mov file.
Pastebin
root@dockge:/opt/dockge# ls -la /mnt/PD1/library/admin/2021/2021-12...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Are you uploading folders or individual movies?
Just thinking now that maybe the duplicate was not inside of immich at that time
@Sergey Katsubo do you know whether the DB has upload date stored somewhere?
"asset.createdAt" - timestamp of upload to the server
If photo view has url like https://my.immich.app/photos/LONG-UUID-HERE
then try opening its metadata directly in browser as https://my.immich.app/api/assets/LONG-UUID-HERE
(replace photos with api/assets in the url)
stupid me trying to use psql queries for this 😛
To me it resembles behavior of trashed assets:
- not displayed in Timeline or in Folder View
- reported as duplicate nonetheless
- can be viewed directly - from the duplicate error message/link (or from Trash)
@ike552552 I'd suggest these steps:
1. Check trash
If it's not there, then 2.
2. As described above, modify its URL to be like
https://my.immich.app/api/assets/LONG-ID-HERE, then copy its content (JSON) and post it here. You can remove sensitive info such as email.Thank you guys for following up. I lost a little hope and got busy.
id "84289fb3-e829-40ac-b663-6301348f3220"
createdAt "2024-12-18T15:48:12.613Z"
deviceAssetId "IMG_0914.MOV-205667223"
ownerId "~"
owner
id "~" email "~" name "~" profileImagePath "" avatarColor "blue" profileChangedAt "2024-12-18T12:01:47.08743+00:00" deviceId "~" libraryId null type "VIDEO" originalPath "/usr/src/app/upload/library/admin/2021/2021-12-03/IMG_0914+1.mov" originalFileName "IMG_0914.MOV" originalMimeType "video/quicktime" thumbhash "oAgKJASY6If3d4hHOEmIcIEINw==" fileCreatedAt "2021-12-03T08:09:24.000Z" fileModifiedAt "2021-12-03T08:09:24.000Z" localDateTime "2021-12-03T08:09:24.000Z" updatedAt "2025-11-06T19:29:54.526Z" isFavorite false isArchived false isTrashed false visibility "hidden" duration "00:00:21.278" exifInfo
make "Apple" model "iPhone 11" exifImageWidth 3840 exifImageHeight 2160 fileSizeInByte 205667223 orientation "6" dateTimeOriginal "2021-12-03T08:09:24+00:00" modifyDate "2021-12-03T08:09:24+00:00" timeZone "UTC+3" lensModel null fNumber null focalLength null iso null exposureTime null latitude null longitude null city null state null country null description "" projectionType null rating null livePhotoVideoId null tags [] people [] unassignedFaces [] checksum "~" stack null isOffline false hasMetadata true duplicateId null resized true So i do notice it says "visibility hidden". I believe this article was uploaded in mass directly using the upload feature on the GUI. I probably "selected all" items within a folder. id "
id "
make "Apple" model "iPhone 11" exifImageWidth 3840 exifImageHeight 2160 fileSizeInByte 151249240 orientation "1" dateTimeOriginal "2021-12-03T11:30:01+00:00" modifyDate "2021-12-03T11:30:01+00:00" timeZone "Asia/Riyadh" lensModel null fNumber null focalLength null iso null exposureTime null latitude -2.5058 longitude 34.8518 city null state null country "United Republic of Tanzania" description "" projectionType null rating null livePhotoVideoId null tags [] people [] unassignedFaces [] checksum "`" stack null isOffline false hasMetadata true duplicateId null resized true Similar asset with different updatedAT value.
id "~" email "~" name "~" profileImagePath "" avatarColor "blue" profileChangedAt "2024-12-18T12:01:47.08743+00:00" deviceId "~" libraryId null type "VIDEO" originalPath "/usr/src/app/upload/library/admin/2021/2021-12-03/IMG_0914+1.mov" originalFileName "IMG_0914.MOV" originalMimeType "video/quicktime" thumbhash "oAgKJASY6If3d4hHOEmIcIEINw==" fileCreatedAt "2021-12-03T08:09:24.000Z" fileModifiedAt "2021-12-03T08:09:24.000Z" localDateTime "2021-12-03T08:09:24.000Z" updatedAt "2025-11-06T19:29:54.526Z" isFavorite false isArchived false isTrashed false visibility "hidden" duration "00:00:21.278" exifInfo
make "Apple" model "iPhone 11" exifImageWidth 3840 exifImageHeight 2160 fileSizeInByte 205667223 orientation "6" dateTimeOriginal "2021-12-03T08:09:24+00:00" modifyDate "2021-12-03T08:09:24+00:00" timeZone "UTC+3" lensModel null fNumber null focalLength null iso null exposureTime null latitude null longitude null city null state null country null description "" projectionType null rating null livePhotoVideoId null tags [] people [] unassignedFaces [] checksum "~" stack null isOffline false hasMetadata true duplicateId null resized true So i do notice it says "visibility hidden". I believe this article was uploaded in mass directly using the upload feature on the GUI. I probably "selected all" items within a folder. id "
"
createdAt "2024-12-18T15:34:31.342Z"
deviceAssetId "IMG_0398.MOV-151249240"
ownerId ""
ownerid "
"
email ""
name ""
profileImagePath ""
avatarColor "blue"
profileChangedAt "2024-12-18T12:01:47.08743+00:00"
deviceId ""
libraryId null
type "VIDEO"
originalPath "/usr/src/app/upload/library/admin/2021/2021-12-03/IMG_0398+1.mov"
originalFileName "IMG_0398.MOV"
originalMimeType "video/quicktime"
thumbhash null
fileCreatedAt "2021-12-03T11:30:01.000Z"
fileModifiedAt "2021-12-03T11:30:01.000Z"
localDateTime "2021-12-03T11:30:01.000Z"
updatedAt "2025-10-01T01:43:01.130Z"
isFavorite false
isArchived false
isTrashed false
visibility "hidden"
duration "00:00:16.425"
exifInfomake "Apple" model "iPhone 11" exifImageWidth 3840 exifImageHeight 2160 fileSizeInByte 151249240 orientation "1" dateTimeOriginal "2021-12-03T11:30:01+00:00" modifyDate "2021-12-03T11:30:01+00:00" timeZone "Asia/Riyadh" lensModel null fNumber null focalLength null iso null exposureTime null latitude -2.5058 longitude 34.8518 city null state null country "United Republic of Tanzania" description "" projectionType null rating null livePhotoVideoId null tags [] people [] unassignedFaces [] checksum "`" stack null isOffline false hasMetadata true duplicateId null resized true Similar asset with different updatedAT value.
Thank you.
visibility: hidden is valuable observation.
Usually the video part of live photos has "hidden" status because the photo+video parts are handled as a single entity. Such videos typically has short duration like 2 seconds.
But two examples above are much longer: 15-20 sec.
Have you ever been using immich-go to upload your files?
If so then you may want to have a look at https://github.com/immich-app/immich/issues/14107, last comment summaries that long discussion.[Issue] Certain videos are missing from the timeline, despite successful upload (immich-app/immich#14107)
If you can access the database then please run the following query to see which long videos (4 sec or more) are linked as live photo video parts
Example output on my test instance (I queried for shorter duration of 2 sec because I have only proper/short live video parts)
To open the database from command line / terminal https://docs.immich.app/guides/database-queries/
You can also try this workaround https://github.com/immich-app/immich/issues/14107#issuecomment-2478086822
[Issue] Certain videos are missing from the timeline, despite successful upload (immich-app/immich#14107)
I did use immich-go. This sounds like my issue. But you are correct my concern is for videos that are longer duration. On a seperate note - often when I hover over what was a "live" photo, immich shows a completely unrelated video.
876 rows following those instructions.
1250 rows if i run it as 2seconds
So your suggesting these files have been marked by immich go as "live" and there the video has been "hidden" per say from view.
yes
anyway to clean this up for a big list?
will close ticket after reply
I'm not an expert in live photos, so take the following with the grain of salt.
AFAICT several issues may arise due to immich-go auto-linking similarly looking photo and video files. Let's look at all possible combinations:
1. Orig photo IS NOT live photo + orig mov IS NOT live video
2. Orig photo IS live photo + orig mov is NOT live video
The cases (1) and (2) are covered by the sql query above
WHERE v.duration > '00:00:04'.
3. Orig photo IS NOT live photo + orig mov IS live video
4. Orig photo IS live photo + orig mov IS live video, but they belong to different live photo pairs
5. Orig photo IS live photo + orig mov IS live video and they are actually the parts of the same live photo (good, non-issue).
The cases (3) and (4) cover your another issue:
On a seperate note - often when I hover over what was a "live" photo, immich shows a completely unrelated video.Therefore the safest option - if you still have originals somewhere (or you can copy them from the Immich storage/disk) - is to purge them from Immich and re-upload (with auto-linking disabled in immich-go). Immich will correctly link them based on a special ID in metadata:
ContentIdentifier (CID) metadata field which is set by iOS.
Alternatively, we can probably develop an SQL query to "unlink" those files. Then, upon re-running the metadata extraction job, Immich hopefully can link them properly. This is just a brainstorming idea (manipulating the database in such a manual way is not officially supported).THank you very much! Very helpful.
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