Had an issue which I thought I got through, now have another.
Details:
Immich containers running on a linux pc. Version 1.141.1 Upload location is an NFS mount to a shared folder on my Synology NAS. Had it all working fine for a long time. Synology DSM update broke my UID and permissions, so I set my shared folder and NFS permissions to "Everyone/FullControl" and moved on. My immich_server container wouldn't start because the .immich test files were still owned by another user and had restrictive permissions. I fixed those and then the immich_server container started up. My mobile app (2.2.3 build.3026) connected again and started uploading everything it hadn't from my phone since the server broke. Now the mobile app shows my current photos as "backed up" and I can view them. But when I go to the web interface of immich, all the "new" photos show "error loading image." and are greyed out. The images uploaded prior to the permissions issue still display fine.
Immich containers running on a linux pc. Version 1.141.1 Upload location is an NFS mount to a shared folder on my Synology NAS. Had it all working fine for a long time. Synology DSM update broke my UID and permissions, so I set my shared folder and NFS permissions to "Everyone/FullControl" and moved on. My immich_server container wouldn't start because the .immich test files were still owned by another user and had restrictive permissions. I fixed those and then the immich_server container started up. My mobile app (2.2.3 build.3026) connected again and started uploading everything it hadn't from my phone since the server broke. Now the mobile app shows my current photos as "backed up" and I can view them. But when I go to the web interface of immich, all the "new" photos show "error loading image." and are greyed out. The images uploaded prior to the permissions issue still display fine.
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:wave: Hey @figadish,
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References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
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Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
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- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
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If this ticket can be closed you can use the /close command, and re-open it later if needed.I upgraded to the latest version and migrated DB to vectorchord, as per instructions on the website. I thought maybe that would fix it. But it's the same. Basically, Immich thinks it has each pic/video from my phone that was uploaded just now when I got the server back online, but the media seems to actually be missing. Every photo/video uploaded AFTER August 7, 2025 seems to be greyed out and says "Error loading image" when viewing on the localhost:2283 where the server lives. In the mobile app where the images were uploaded from (and still exist on the mobile device, presumably) they show up in Immich photo list. Attached the docker startup log (post upgrade to 2.2.3). Each time I tried to click a photo that appeared to be missing, there's an entry in the log to the tune of "No such file or directory"
I've verified that the photo is actually there on my Synology, uploaded from my phone. When I browse to the files under my user's upload/user-guid/60/85, the PXL_xxxx.jpg file is there and viewable and full resolution. So it seems like more of a thumbnail or display problem in Immich?
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Still had permissions issues with the "thumbs" subfolder. Got all my chown and chmod issues resolved, regenerated missing thumbnails, all is good.
/close
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