Immich•2w ago

Unable to upload files

Hello, I'm relatively new to immich, set it up and it was working ok. however recently the upload file from laptop stopped working for no apparent reason, while photos backup from phone/s works ok. Version: Immich v2.2.3 Unraid 7.2.0 "Upload" was working OK as I was backing up pics from my pc. Now it gives me "Unable to upload file" error: - both local IP and tailscale from laptop - the only time it still works - when I connect using tailscale from my phone. I can upload files from the phone only. What's weird is if I open the same tailscale address from my laptop - could see the Immich OK, however Uploading gets me an error. - backup photos from phone: works fine. Logs. Couldn't see anything that would point to an issue. Things I've tried: - change ownership of the immich folders with no difference. - restart all docker containers - restart unraid server - re-compose immich docker

docker-compose.txt

env.txt

9 Replies

Immich•2w ago

:wave: Hey @Slava, Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:. References - Container Logs: docker compose logs docs - Container Status: docker ps -a docs - Reverse Proxy: https://immich.app/docs/administration/reverse-proxy - Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA Checklist I have... 1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time). 2. :blue_square: read applicable release notes. 3. :blue_square: reviewed the FAQs for known issues. 4. :blue_square: reviewed Github for known issues. 5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy). 6. :blue_square: uploaded the relevant information (see below). 7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable (an item can be marked as "complete" by reacting with the appropriate number) Information In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider: - Your docker-compose.yml and .env files. - Logs from all the containers and their status (see above). - All the troubleshooting steps you've tried so far. - Any recent changes you've made to Immich or your system. - Details about your system (both software/OS and hardware). - Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h). - The version of the Immich server, mobile app, and other relevant pieces. - Any other information that you think might be relevant. Please paste files and logs with proper code formatting, and especially avoid blurry screenshots. Without the right information we can't work out what the problem is. Help us help you ;) If this ticket can be closed you can use the /close command, and re-open it later if needed.