Having trouble w/ mobile back up
Hello so I’ve just done everything to set up Immich on my Synology NAS, and on my iPhone it’s showing images from my recents but it’s not backing up automatically and when I do back them up manually (did a few to test), now it’s showing duplicates on mobile (on web it’s only showing the backed up version)
Video of my Logs
24 Replies
:wave: Hey @Yaw,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.so the issue you are seeing because of the remote sync error
can you share the mobile app log so I can look into it
In that video where you scrolled the logs, there is a share button in the top right. Hit that and share it here.
It says it’s too lengthy for the chat
Let me create a Google
Doc
Uhh, at least on Android if you do this it creates a file you can share.
Looks like there is problem with networking on your instance, so there is a lot of error in network request
How do you setup your Immich instance?
Like how did I set it up?
I used portainer and followed
https://mariushosting.com/how-to-install-immich-on-your-synology-nas/
Marius Hosting
How to Install Immich on Your Synology NAS
Trustworthy expert guide to your Synology NAS.
If it's easiest I wouldnt mind hoping on a call
Im new to all these NAS and porter things
And i wouldnt even mind paying for y'all time
ugh, that guide usually cause issues
Oh..
Do you know a way I can maybe delete and start over w/ a better guide?
You can use the official documentation on our website
Would I have to like delete the current one and "re-install" this version?
and is there a video I can watch that shows me step by step
Hi guys, what is hapening, i have the last version on mobile , last server version, conected as always thru tailscale, but its not updating the photos anymore, i can see on the app the two arrows moving like its uploading but the photos are not uploaded on the computer
When i try building the new one is wont work
Try log out and log back in, see if it helps your case?
I have restarted the containers and it works now
building?
You followed this right?
Correct
I think its a problem with my NAS / software itself
for some reason wont run any projects I create
trying to reach out to the support center now. hopefully they can fix it
got it to work, had to reach out to support but they told me I had to delete the entire portainer and failed projects and restart NAS and re do it