billing issue on free plans
📙DNS💰Billing
Hi Cloudflare Support,
I’m having a billing issue that’s preventing me from managing my domain.
What’s happening
* My account is on the Free plan, but I’m being billed for a $5/month charge (looks like cache- or add-on–related).
* I’m currently blocked from re-adding my domain due to an “unpaid invoice,” but there’s no visible button or link to pay it.
* I believe I already paid this ~$5 charge about five days ago.
What I need
1. Please review and explain why the $5 subscription is active on an account that should be on the Free plan, and cancel/disable any paid add-ons or subscriptions going forward.
2. Remove the billing block so I can add my domain back immediately.
3. If I already paid recently, please reconcile that payment against the outstanding invoice, or provide a direct link/invoice to resolve it.
4. If the charge was applied in error, please issue a refund for the recent $5 charge.
Account email: austin@techsurgeon.net
Affected domain(s): techsurgeon.net
Recent payment date (approx): ~5 days ago
I’m in a tight financial situation at the moment, so I’d appreciate help getting back onto the Free plan and restoring access as soon as possible.
Thanks in advance for your assistance.
Best regards,
Austin
I’m having a billing issue that’s preventing me from managing my domain.
What’s happening
* My account is on the Free plan, but I’m being billed for a $5/month charge (looks like cache- or add-on–related).
* I’m currently blocked from re-adding my domain due to an “unpaid invoice,” but there’s no visible button or link to pay it.
* I believe I already paid this ~$5 charge about five days ago.
What I need
1. Please review and explain why the $5 subscription is active on an account that should be on the Free plan, and cancel/disable any paid add-ons or subscriptions going forward.
2. Remove the billing block so I can add my domain back immediately.
3. If I already paid recently, please reconcile that payment against the outstanding invoice, or provide a direct link/invoice to resolve it.
4. If the charge was applied in error, please issue a refund for the recent $5 charge.
Account email: austin@techsurgeon.net
Affected domain(s): techsurgeon.net
Recent payment date (approx): ~5 days ago
I’m in a tight financial situation at the moment, so I’d appreciate help getting back onto the Free plan and restoring access as soon as possible.
Thanks in advance for your assistance.
Best regards,
Austin
Welcome to the official Cloudflare Developers server. Here you can ask for help and stay updated with the latest news
85,042Members
Resources
Was this page helpful?
