Error on loading HEIC uploaded files from mobile since updating to v2.2.3
Hi, I am having error on loading HEIC file uploaded from Android Mobile app since updating immich v2.2.3.
Old uploaded HEIC files can be loaded with out any issue. Only new uploaded HEIC files have those error.
My environment is TrueNAS app version. Updated Yesterday to v2.2.3. TrueNAS App version is 1.10.12.
Mobile app version is 2.2.3 build 3026 on Samsung Galaxy S24 Ultra.
I only can see those pictures from the mobile app. But when I tried to display those pictures from other PC or Web, it says "Error on loding image".
I appreciate if you can help me to fix the issue.
Thanks,
16 Replies
:wave: Hey @nobo,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Now I upload some container logs with error, which might be relevant to the error.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:
is there a photo you can zip up and share with me for troubleshooting?
@Alex Thanks for your support. As always, I've just took some shot by my Android Phone.
Here are some example as attached.
As usual, Immich Mobile app automatically uploaded those photos, but from PC, I see the error loading those images.
I tried to upload them manually but it won't work.
hmm
can you try remove the images and repull them?
Other photos that taken by the same Android mobile phone and uploaded before updating was no problem.
can you try remove the images and repull them?Well, I did that. but won't work. I will try this again. Now, I deleted them all, from trush as well. Then, I uploaded from Mobile App. Then, it is the same again. The error loading images.
Hmm not sure if TrueNAS is a contributing factor here
Well, thanks. I will try to roll back to the old version.
If this fix the error, there are somting wrong with the latest version.
@Alex Hi, now I just roll backed Immich v2.2.2 (TrueNAS App v1.10.11)
Then, the error has fixed.
There are something wrong with Immich v2.2.3 or TrunNAS App v1.10.12
i would defer to TrueNAS, although we haven't seen any reports besides this
Ok, I will wait for the next update.
Thanks anyway, I appreciate your support! 🙂
No problem
It's working on my TrueNAS install (Immich v2.2.3/TrueNAS version 1.10.12) so I don't think it is directly related to it (uploaded the heic provided here through webUI)
And the only direct modification from what I see on TrueNAS github on Immich is the change between 2.2.2 and 2.2.3 for immich-server and all immich-machine-learning available
Thanks,
I updated to 2.2.3 (1.10.12) again, then it seems the issue has gone.
I am not sure what was wrong with it. Anyway, I will try roll-back and re-update when I meet an issue.