Immich app not showing photo library for upload
As the subject mentions. I created an album in Immich and am trying to upload some photos to it but all I get is a blank screen. I have checked that the app has full access to photos. I am on beta 26.2 so maybe this is possibly why it’s not showing? When I go through webpage I’m able to upload photos.
9 Replies
:wave: Hey @steve,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Have you uploaded any assets to the instance?
For the app it's not possible to upload directly into an album right now
Thank you. So only syncing albums works?
I did upload one picture from the web. But in the app it’s not working.
can you share the app logs?
you only have one photo in this instance correct?
Correct. I’m getting ready to move all of our photos over but was just testing things out first. I uploaded one photo to the album I created from safari on iOS.
I plan to sync albums generally but wasn’t ready to do that yet.
I think I’m understanding though when I hit add photos on an album it’s only giving me the option to add photos already in Immich not photos on the device?
When I do it from the web it gives me the option to upload from the device.
