TFD
ThoughtSpot For Developers•4w ago
tkimia

tkimia - Hello,Our user monitoring tool is sho...

Hello, Our user monitoring tool is showing that some of our users cannot load the liveboard embed. 
<LiveboardEmbed
        onError={(error) => console.error("Liveboard error", error?.data)}
<LiveboardEmbed
        onError={(error) => console.error("Liveboard error", error?.data)}
In production we do see console errors in the form: 
Liveboard error {
  "errorType": "API"
}
Liveboard error {
  "errorType": "API"
}
This isn't enough information for us to take action. What can we do to find the root cause? We cannot reproduce this on our machines.
1 Reply
jbc
jbc•4w ago
The error should be containing { errorType, error } which mentions the actual error here. Do you have any manual implementation for console.error? But errorType: API indicates some of the internal apis of Liveboard has failed. This could be due to one of the reasons such as the user not having access to the liveboard

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