Help with getting immich back up
Long story short, I've ended up doing a fresh install of Immich on HexOs/TrueNas. Before doing this however I took a full copy of the Immich data directory, which I have now re uploaded, however none of the images or albums are displaying. Is there something else I need to do to get my stuff back?
13 Replies
:wave: Hey @Slap N' Tickle,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.Appologies, I'm new to server hosting, I don't know where to get .env and logs files.
The data directory alone is not enough to restore Immich. You need the Database as well.
Ah it was the database getting corrupted that prompted me to try a full reinstall
So I'll have to re upload everything manually?
Oh hang on I have these?
Yes these are the automated backups made by Immich. You can use these to restore the DB.
Without a DB backup you need to re upload all data
Cool 😄 How do it use these?
Follow the guide 🙂
For TrueNAS follow the note about the DB_SKIP_MIGRATIONS
Ok first of the n00b questions, how do I run this
I'm just going to chalk this up to not knowing what I'm doing 😂 I'll pay the price of having to re upload everything then read up on proper back ups. Thanks for your help and time @Finn
This thread has been closed. To re-open, use the button below.
Apart from proper backup strategies, you should look into how to access the console of your NAS to run these commands (via UI or SSH). Immich is not exactly what we recommend as a first self hosted project here, as the data is rather valuable and a lot of things can go wrong. Take your time to understand how everything works 😁