Cannot Install on Windows
Hey, guys
Previously had Immich running in Docker through WSL2 on Windows and it was working great. I've had to do a fresh install due to a bad drive and when I try and re-install Immich I get this error pictured here -
I have no clue what's causing this, I'm just trying to install it and restore a DB backup.
Can anyone help?
10 Replies
:wave: Hey @kamaad,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Try removing the docker images, it seems a layer has corrupted @kamaad
Is that the docker prune command?
I'm not too familiar with docker, and I'm trying to get a little better with the CLI interface for it instead of GUI
Yes, prune will remove stale / unused images
I can try that when I'm back in from work
Could I ask you a question about backups while ive got you here?
Sure, next time just ask because we're an hour away now and this will get slow if you ask to ask 😛
So I have previous database backups, and I'm wanting to try and fully restore my instance
Is that a case of just replacing my postgres folder when its made?
You wipe the folder and then import a restore indeed
this has not worked
i'm still getting the same error