Appealing for unban
Dear Support Team,
I hope this message finds you well. I am writing to formally appeal the ban on my account (ID: 5368772641), which was imposed on Mar 2, 2021, due to the alleged use of an unofficial game client. I understand the severity of violating the game’s policies, and I sincerely regret any actions that may have led to this penalty.
However, after reviewing the details, I noticed that the ban duration is 3,650 days (approximately 10 years), which feels disproportionately severe for the offense. I assure you that I have always intended to comply with the game’s Terms of Service and have never knowingly used unauthorized software. If there was any misunderstanding or error, I kindly request a thorough review of my account activity.
I deeply value my progress and the time invested in this game, and losing access for such an extended period is disheartening. I promise to adhere strictly to all rules moving forward and would greatly appreciate the opportunity to continue enjoying the game fairly.
Thank you for your time and consideration. I eagerly await your response and hope for a positive resolution.
Best regards,
ID: 5368772641
I submitted an appeal on through the support form and it been disregarded
I hope this message finds you well. I am writing to formally appeal the ban on my account (ID: 5368772641), which was imposed on Mar 2, 2021, due to the alleged use of an unofficial game client. I understand the severity of violating the game’s policies, and I sincerely regret any actions that may have led to this penalty.
However, after reviewing the details, I noticed that the ban duration is 3,650 days (approximately 10 years), which feels disproportionately severe for the offense. I assure you that I have always intended to comply with the game’s Terms of Service and have never knowingly used unauthorized software. If there was any misunderstanding or error, I kindly request a thorough review of my account activity.
I deeply value my progress and the time invested in this game, and losing access for such an extended period is disheartening. I promise to adhere strictly to all rules moving forward and would greatly appreciate the opportunity to continue enjoying the game fairly.
Thank you for your time and consideration. I eagerly await your response and hope for a positive resolution.
Best regards,
ID: 5368772641
I submitted an appeal on through the support form and it been disregarded
Solution
The appeals process through the community has been discontinued. This will be reflected soon. Players can use the in-game appeal process instead.
