PLEASE HELP ME WITH THIS CRASH
PLEASE HELP ME I DID EVERYTHING I POSSIBLY COULD SEARCH ALL OVER YOUTUBE AND REDDIT BUT NOTHINGS WORKS
167 Replies
what cpu you have ?
ryzen 5 5600 @momo
of all the game i have in my pc only valorant is crashing
please help if you know how to fix @momo
Did you click yes ?
i cant click it when that thing appears
but when i click it sometime it restart my computer
@momo
it should not restart your pc
can you go here and check if there is files
yeah sometimes it does not restart my pc
there are times it restart when i click yes
C:\Windows\Minidump\
should i send these files here?
send most recent one
here is the most recent 8:52pm
alr
give me a bit
alr
how many ram you have ?
@JC
32gb ram
2 stick or 4 ?
i tried to lower my mhz from 3600 to 3200 i thought that would fix it
4 sticks
either one of them ram is damaged or your motherboard
do you have intel cpu or rayzen ?
i have ryzen 5 5600 cpu
ah right
go to bios
should i to play with 2 ram?
ok
wait should i go to bios now?
what does it call in your mobo
xpo or xmp
turn it off
asrock b450m steel legend
xmp
remove all sticks
okay ill try
put only one
test with it
alr
put another one
test with it
make sure you using second on 4th place
or you can test only with one
2nd and 4th slot?
put one ram test if no crash shut down unplug and plug another ram
alr
if all worked with no crash then mobo damaged
will do what and will let you know
if one of them crashed then ram crashed
you canl also test with 2 to be faster
2nd and 4th slot
alr ill test with 2 ram in 2nd and 4th slot
alr
ill turn off xmp right?
yes
ok will let you know
if you test all 4 and no crash
then test the other 2 slots
alr
waiting for you
How do i turn off xmp i forgot @momo
@momo
click on it
auto switch it to off
do you have the voltage of your ram higher than normal ?
no there are the same 3200
Alr
no
Correct yes? Auto
look at DRAM voltage
it was red with 1.350
is this the normal or you changed it ?
It says auto
also what brand is your ram ?
yeah red when i enable xmp
g skill trident z
It changes when i enable xpm
this disable it
can you ?
Normal
This is the only option
okay
xmp profile or auto
okay
keep it like that and test
ill try with auto and test
yes
do them one by one
alr ill update
or 2 togther
I put 2 ram stick
alr
2nd and 4th slot
But my other ram is different brand its xpg but same mhz 3600
Oh
This is my other 2 ram
But when i use 4 of them i just set the mhz to 3200 for all of them
Ill play now i will try
sometimes diffrent brand can make problems
so try
ohhh okay okay
i hope its just ram problem i dont mind playing in 2 rams only
need to make new acc im ban 20mins -.-
💀
its ram problem
but you gotta know if its the ram it self or the slot of the ram
ye i hope this fix it hahaha
ill make new acc first to play i dont wanna wait 20mins
make one for testing
I just log in and it already crashes
Should i try the other 2 ram stick now?
But i manage to click yes and did not restart my pc
should i try to play on it still? @momo
test the other 2
alr
will now test these 2 ram
do something before you start it
What should i do?
unplug electry cable
yes i did that
press power button for 10 second
then plug the electry back
ohh i already open my pc should i shut it down again?
@momo
you can do it
or not up to you
alr i will do it
You have to unplug your pc for 10 min then make these changes
Alr i unplug my cable will now wait for 10mins
should i hold the power button for 10mins also?
No
alr ill plug it in when 10:37 in my time
Will do a test play now
is it work?
what works ?
not yet still doing some test
his ram or mobo damaged
testing
game
oo
go for it
yeah opening val now
Goodluck
Thx hope it workss
im ingame now
nice
its work?
U can turn on your xmp too
not yet bro if i finish 1 whole game without crashing ill take it as a win
k
Don’t use 2 different ram sticks with xmp on
my xmp is auto for now
Noted
wow
lol hahaha
how its going ?
still going good not crashing
which one is older rams ?
The gskill trident z
Going 9 rnds now still no crash
this my first time going 9 rounds
i think they others were damaged
Btw @momo do u use windbg?
yes
👍
11rnds and counting still fine
u can enable fully enable your xmp too
you still using 2nd and 4th ?
Yes
try one more game
if no crash
then mobo is fine
Yes i will
one of the othet rams is damaged
you can test them
remove all plug only one from the others
test
see which one is damaged
Can i use 3600 mhz in my ram if no crash after?
but i would recommend you buy same 2 rams as you have now if you wanna use 4 rams
more stable
alr will do that
only with 2 of them
Alr , last round now then i will try again
u cant run xmp on 2 diffrent ram stick
I finish my first game without crashing
ill now test for 2nd game
ingame now for 2nd game testing
its the other rams
if you wanna get 4 rams buy same brand and same speed
you avoid problems
same cl also
What is cl?
yeah i will do buy same brand now
If i not crash in my 2nd game ill turn on xmp right?
Going 9 rnds for 2nd testing
yes just dont use 2 diffrent sticks
alr alr will do
ill update if i finish my 2nd game without problem
still not problem if they were same speed to have xmp on
your other ram was damaged stright up crash
So can i use 3 ram if i find the broken one?
or not advisable?
no
dont really recommend it
okok noted
also 3 rams in 3 solts would make problem
alr will stick to 2 rams for now until i buy xpg brand again and same speed
yes sir
Finished my 2nd game with no crash
thank you so very much @momo and @Mahan
Solution
cirtical error vaulty ram
fix replace rams
np
u guys saved my valorant
also before i forget
go to website of your mobo and update chipest
alr i will check now
how do i know which version my mobo bios is?
@momo
not bios
chipest
Press windows key + r
Type msinfo32
Show ss
found the official website of my asrock mobo and model
your bios up to date
just chipset
where can i find chipset there is no chipset in official website
click on download
oh yeah here is chipset
download it and run it
alr will do that
i play another match just to be really sure
finished my 3rd no crash still
thankyou very muchh
np
update chipest
enable xmp
and buy new rams if you want
yeah i will do all of that
thankyou somuch again
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