TrueNas Freezing App Version:v2.2.3Version:1.10.12
Anyone set up the latest version of Immich on TrueNAS Scale with the guide:
https://docs.immich.app/install/truenas
or this video:
https://www.youtube.com/watch?v=TqjlUocu6ZI
but its just freezing. It will let me sign up, then login with that username and password, then takes me to the welcome page and is just frozen every single time.
Unable to click theme →
12 Replies
:wave: Hey @FireHaven,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :ballot_box_with_check: verified I'm on the latest release(note that mobile app releases may take some time).
2. :ballot_box_with_check: read applicable release notes.
3. :ballot_box_with_check: reviewed the FAQs for known issues.
4. :ballot_box_with_check: reviewed Github for known issues.
5. :ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
6. :ballot_box_with_check: uploaded the relevant information (see below).
7. :ballot_box_with_check: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.
Successfully submitted, a tag has been added to inform contributors. :white_check_mark:Came here to ask the same thing. Just upgraded to TrueNAS Fangtooth, same Immich version you posted, the web UI hangs after loading a small amount and RAM usage for that tab continuously increases as it sits (>2 GB for the tab)
yeah, it is very weird
I am on Version:
ElectricEel-24.10.2.4
Having the same issue as well, and this was occurring on version 2.1.0 with TrueNAS SCALE 25.04.2.3, and even after with updating both TrueNAS to 25.04.2.6 and immich to 2.2.3. I took captures of tabs I had open for immich, before killing their processes. Each of them were pulling 10+ GBs of RAM, and somehow loading the processor with up to and beyond 150% loads. The capture does show averages sitting at around 97-99% CPU load. Any other details needed just ask and I'll send over the captures of the tabs.
Same issue here on 2.2.3
same issue here!
I'm getting the same issue, TrueNAS 25.04, trying to load the Web UI and it is extremely sluggish, only eventually loads this window to acknowledge the new available version. Clicking acknowledge only freezes the window and cycles back to the same window.
Oddly enough the mobile app works perfectly fine though
"It's fixed in 2.3 that was released today.
If you use docker compose, update. If you use truenas catalog you will have to wait for the update to become avaiable"
it will be fixed when the next version comes out!
Understood, thanks!!!
Much appreciated, thank you!
when will it be available in the truenas catalog? thanks
TrueNAS updates are not managed by the Immich team. IX Systems usually updates on the next business day.