Immich hangs when loading any page for admin user only
After loading around 100k images and videos across 3 user accounts my Immich installation seems to be stuck but only for the Admin user. The UI is generally responsive BUT after the login page which ever page I try to load it never finishes loading and after a while Chrome/Firefox report that the page is unresponsive and offer to "kill it".
Interestingly, if I log in as one of the other users, everything seems to work just fine. I can see that users photos and videos, etc.
The image loading was done over several days, with me keeping a close eye on the amount of processing that the server was doing. And only loading more images when the previous batch was done (with generating thumbnails, OCR, face recognition, etc.). Images for the Admin users were done first, then the images for other users. This behavior only happened today when the last batch of images was close to being completely done - thumbnail generation had completed, and most of the other tasks were done or close to done.
So far I have tried:
- Restarting the docker containers
- Rebooting the whole NAS (where Immich is running)
- Accessing Immich web interface from multiple browsers and machines over LAN and WIFI
- Doing a "clean" and then rebuilding the docker containers
- Going directly to specific URLs/pages on the web UI, e.g. going to /user-settings
The behavior is always the same, when loading as Admin the page shows but never completes loading. But the same pages work just fine when logging in as a different (non-admin) user.
Has anyone experienced something similar? Any recommendations on what to try next?
7 Replies
:wave: Hey @snebla,
Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.
References
- Container Logs:
docker compose logs docs
- Container Status: docker ps -a docs
- Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
- Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA
Checklist
I have...
1. :blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
2. :blue_square: read applicable release notes.
3. :blue_square: reviewed the FAQs for known issues.
4. :blue_square: reviewed Github for known issues.
5. :blue_square: tried accessing Immich via local ip (without a custom reverse proxy).
6. :blue_square: uploaded the relevant information (see below).
7. :blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable
(an item can be marked as "complete" by reacting with the appropriate number)
Information
In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:
- Your docker-compose.yml and .env files.
- Logs from all the containers and their status (see above).
- All the troubleshooting steps you've tried so far.
- Any recent changes you've made to Immich or your system.
- Details about your system (both software/OS and hardware).
- Details about your storage (filesystems, type of disks, output of commands like fdisk -l and df -h).
- The version of the Immich server, mobile app, and other relevant pieces.
- Any other information that you think might be relevant.
Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)
If this ticket can be closed you can use the /close command, and re-open it later if needed.How do you update to the working version on unraid? Is it just a case of waiting for it to be pushed through to communicaty apps?
I have this same issue. The repository latest is still v2.2.3. Maybe there is a way to point the repository to the latest one? I'm not smart enough for that...
Yeah we gotta wait for the version to be out
Thanks @goalie2002 That worked!
For others wondering how to update, here's what worked for me (on my Synology NAS setup):
Updating Immich when installed via Docker Compose involves a few key steps:
Backup your data: Before any update, ensure you have a backup of your Immich database and library files. This is crucial in case any issues arise during the update process. Immich provides tools within the administration menu to create database dumps.
Navigate to your Immich directory: Change your current directory in the terminal to the location where your docker-compose.yml and .env files for Immich are stored.
Stop the Immich containers:
Code
docker compose down
Update the Immich version (if necessary):
Open your .env file and locate the IMMICH_VERSION variable.
Change the value to the desired version you want to update to (e.g., IMMICH_VERSION=v2.1.0 or IMMICH_VERSION=v2 for the latest 2.x.x release).
Save and close the .env file.
Check for breaking changes (if updating to a major version or specific release): Review the Immich release notes on GitHub for any breaking changes that might require modifications to your docker-compose.yml file.
Pull the new images and start the containers:
Code
docker compose up -d
This command will pull the updated Immich Docker images and recreate the containers with the new version.
Verify the update: Once the containers are running, access your Immich instance and confirm that the update was successful and all functionalities are working as expected.