I can’t log in to my Riot Account on web browser
Every time I try to log into Riot games on the web browser it doesn’t let me. I click the log in button and it loads as if it’s going to the log in page and it doesn’t, it brings me back to Riot Support main screen.
When I try to go through mobile where I am already logged it, I have no support option. I’ve posted a picture.
This MFA update is genuinely ass, causing me to disconnect from games and getting 4 different Val Error codes. Since I can’t use Valorant support I’m posting this here. Hopefully I can actually get some help or a tech or anyone, this really pissed me off, I ended up losing my game and god knows I’m gonna get banned for supposed “abandoning”.
P.S: Every time it doesn’t work it’s always a connection issue, I have fiber internet connected directly to my PC with a fiber optic cable, so it’s not my internet. Download speeds are also good on my PC and I had to restart my PC 3 times for Val to connect. If you need PC specs let me know.
29 Replies
what is that screenshot from? this looks like you clicked on some settings menu
i was asking you to go to player support
not settings
like this URL
https://support-valorant.riotgames.com/hc/en-us/requests/new
on your phone
well actually Riviere asked you to try that, not me
but yeah, try that from your phone
Ok I thought you were talking about this new mobile app
nope
you can also try that link above from your PC in an incognito browser window if you havent tried that yet either
I mean OperaGX is automatic incognito but I'll try from google
I'm actually mad that your link worked because I did try it on google and it didn't work before and now it did and I'm not even in incognito.....
I didn't work
I logged in and it did it again
did what?
and now it won't work at all....
you're on the suport page, so what's not working?
It went to the log in page is what I'm telling you and I logged in and it brought me back to the support page but if you look
I'm logged out
that's also not an incognito window
if it were it would show this on the tab
also, remind me what you're trying to open a support ticket for?
sorry there were like 5 people pinging me about support tickets in #general at the same time
Nothing is popping up...
this is when you tried in an incognito window?
I'm in it right now
yes
Because I'm getting disconnected from Val mid games with different error connection codes every time
Nothing is popping up...meaning what? meaning you didn't get the push notification on your phone? the more specific you are, the better i can help you
Yes meaning no pop up notification on my phone, I'm on the app and nothing popped I had to finish the "Check your phone" with an email notification instead
I had to finish the "Check your phone" with an email notification insteadso... it worked when you did that?
Yes now i'm in why did I have to do incognito on google for this to work? What's going on? And also these error messages do they fall under VAN Error or technical issues?
i think either topic works
and idk, i dont run the support site or the website
i'm just using my knowledge of how websites generally work to try to help you get through
which we did
so great
Ok thanks for the help
much appreciated
my guess is there's something weird in the cookies you have for these sites
and going incognito means you have no stored cookie state
I have add blockers ya I don't like youtube
ad*
then could be that
could be any number of things
extensions you have, JS blockers, cookie blockers, etc
just use an incognito tab from now on to avoid the issues
it never used to have these issues before but anyway thanks again
Sorry for my anger I'm frustrated
Losing a game for nothing
that may be but it's likely still caused by your blockers. what extensions block can change over time and website functionality can also change over time so that what's being blocked starts to affect it when it didnt before
glad you got your ticket made