The system has detected a security risk with your account when logging in with Phone/Email.
Hello! I need help reviewing the ban.
My PUBG Mobile account (ID: 52111239319) has been banned for 7 days due to The system has detected a security risk with your account when logging in with Phone/Email. I contacted customer support multiple times and they said the ban has been confirmed and the case has been resolved, but I have not received any details (violation type, category, log, code, etc.).
The current situation is:
The regular support has stopped providing details,
I still don't understand exactly what caused the ban,
I am sure this is a mistake.
Therefore, I respectfully request:
I am not asking for the ban to be lifted immediately, I just want to be manually reviewed and understand what happened, as the current explanation does not provide specific information and makes it impossible for me to determine the cause.
Thank you very much for your support and time.
My PUBG Mobile account (ID: 52111239319) has been banned for 7 days due to The system has detected a security risk with your account when logging in with Phone/Email. I contacted customer support multiple times and they said the ban has been confirmed and the case has been resolved, but I have not received any details (violation type, category, log, code, etc.).
The current situation is:
The regular support has stopped providing details,
I still don't understand exactly what caused the ban,
I am sure this is a mistake.
Therefore, I respectfully request:
I am not asking for the ban to be lifted immediately, I just want to be manually reviewed and understand what happened, as the current explanation does not provide specific information and makes it impossible for me to determine the cause.
Thank you very much for your support and time.
Solution
If your account is on Safe Mode, please tap the "Go Remove" button and follow the instructions on the screen to remove it. If you are unable to do so, your only option is to wait until the specified date.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you require further assistance regarding this.
Please reach out to the customer service via in-game or by sending an email to service@pubgmobile.com if you require further assistance regarding this.
