Immich-Server Incorrect Password

I

Immich•11/23/25, 5:08 PM

:wave: Hey @Lutenantfire,

Thanks for reaching out to us. Please carefully read this message and follow the recommended actions. This will help us be more effective in our support effort and leave more time for building Immich :immich:.

References

Container Logs:
```
docker compose logs
```
```
docker compose logs
```
docs
Container Status:
```
docker ps -a
```
```
docker ps -a
```
docs
Reverse Proxy: https://immich.app/docs/administration/reverse-proxy
Code Formatting https://support.discord.com/hc/en-us/articles/210298617-Markdown-Text-101-Chat-Formatting-Bold-Italic-Underline#h_01GY0DAKGXDEHE263BCAYEGFJA

I

Immich•11/23/25, 5:08 PM

Checklist

I have...

:blue_square: verified I'm on the latest release(note that mobile app releases may take some time).
:blue_square: read applicable release notes.
:blue_square: reviewed the FAQs for known issues.
:blue_square: reviewed Github for known issues.
:ballot_box_with_check: tried accessing Immich via local ip (without a custom reverse proxy).
:blue_square: uploaded the relevant information (see below).
:blue_square: tried an incognito window, disabled extensions, cleared mobile app cache, logged out and back in, different browsers, etc. as applicable

(an item can be marked as "complete" by reacting with the appropriate number)

Information

In order to be able to effectively help you, we need you to provide clear information to show what the problem is. The exact details needed vary per case, but here is a list of things to consider:

Your docker-compose.yml and .env files.
Logs from all the containers and their status (see above).
All the troubleshooting steps you've tried so far.
Any recent changes you've made to Immich or your system.
Details about your system (both software/OS and hardware).
Details about your storage (filesystems, type of disks, output of commands like
```
fdisk -l
```
```
fdisk -l
```
and
```
df -h
```
```
df -h
```
).
The version of the Immich server, mobile app, and other relevant pieces.
Any other information that you think might be relevant.

Please paste files and logs with proper code formatting, and especially avoid blurry screenshots.
Without the right information we can't work out what the problem is. Help us help you ;)

If this ticket can be closed you can use the

/close

/close

command, and re-open it later if needed.

L

LutenantfireOP•11/23/25, 5:10 PM

container log

Initializing Immich v2.2.3
Detected CPU Cores: 16
Starting api worker
Starting microservices worker
[Nest] 7  - 11/23/2025, 4:11:00 PM     LOG [Microservices:WebsocketRepository] Initialized websocket server
PostgresError: password authentication failed for user "postgres"
    at ErrorResponse (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:794:26)
    at handle (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:480:6)
    at Socket.data (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:315:9)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:189:23) {
  severity_local: 'FATAL',
  severity: 'FATAL',
  code: '28P01',
  file: 'auth.c',
  line: '343',
  routine: 'auth_failed'

Initializing Immich v2.2.3
Detected CPU Cores: 16
Starting api worker
Starting microservices worker
[Nest] 7  - 11/23/2025, 4:11:00 PM     LOG [Microservices:WebsocketRepository] Initialized websocket server
PostgresError: password authentication failed for user "postgres"
    at ErrorResponse (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:794:26)
    at handle (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:480:6)
    at Socket.data (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:315:9)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:189:23) {
  severity_local: 'FATAL',
  severity: 'FATAL',
  code: '28P01',
  file: 'auth.c',
  line: '343',
  routine: 'auth_failed'

Initializing Immich v2.2.3
Detected CPU Cores: 16
Starting api worker
Starting microservices worker
[Nest] 7  - 11/23/2025, 4:11:00 PM     LOG [Microservices:WebsocketRepository] Initialized websocket server
PostgresError: password authentication failed for user "postgres"
    at ErrorResponse (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:794:26)
    at handle (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:480:6)
    at Socket.data (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:315:9)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:189:23) {
  severity_local: 'FATAL',
  severity: 'FATAL',
  code: '28P01',
  file: 'auth.c',
  line: '343',
  routine: 'auth_failed'

Initializing Immich v2.2.3
Detected CPU Cores: 16
Starting api worker
Starting microservices worker
[Nest] 7  - 11/23/2025, 4:11:00 PM     LOG [Microservices:WebsocketRepository] Initialized websocket server
PostgresError: password authentication failed for user "postgres"
    at ErrorResponse (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:794:26)
    at handle (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:480:6)
    at Socket.data (/usr/src/app/server/node_modules/.pnpm/postgres@3.4.7/node_modules/postgres/cjs/src/connection.js:315:9)
    at Socket.emit (node:events:518:28)
    at addChunk (node:internal/streams/readable:561:12)
    at readableAddChunkPushByteMode (node:internal/streams/readable:512:3)
    at Readable.push (node:internal/streams/readable:392:5)
    at TCP.onStreamRead (node:internal/stream_base_commons:189:23) {
  severity_local: 'FATAL',
  severity: 'FATAL',
  code: '28P01',
  file: 'auth.c',
  line: '343',
  routine: 'auth_failed'

L

LutenantfireOP•11/23/25, 5:11 PM

container status

CONTAINER ID   IMAGE                                                            COMMAND                  CREATED          STATUS                          PORTS      NAMES
94100823d9f7   ghcr.io/immich-app/immich-server:v2                              "tini -- /bin/bash -…"   59 minutes ago   Restarting (1) 52 seconds ago              immich_server
326840dd3bd3   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   59 minutes ago   Up 32 minutes (healthy)         5432/tcp   immich_postgres
95a4f7549492   valkey/valkey:8                                                  "docker-entrypoint.s…"   59 minutes ago   Up 32 minutes (healthy)         6379/tcp   immich_redis
f56d287be727   ghcr.io/immich-app/immich-machine-learning:v2                    "tini -- python -m i…"   59 minutes ago   Up 32 minutes (healthy)                    immich_machine_learning

CONTAINER ID   IMAGE                                                            COMMAND                  CREATED          STATUS                          PORTS      NAMES
94100823d9f7   ghcr.io/immich-app/immich-server:v2                              "tini -- /bin/bash -…"   59 minutes ago   Restarting (1) 52 seconds ago              immich_server
326840dd3bd3   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   59 minutes ago   Up 32 minutes (healthy)         5432/tcp   immich_postgres
95a4f7549492   valkey/valkey:8                                                  "docker-entrypoint.s…"   59 minutes ago   Up 32 minutes (healthy)         6379/tcp   immich_redis
f56d287be727   ghcr.io/immich-app/immich-machine-learning:v2                    "tini -- python -m i…"   59 minutes ago   Up 32 minutes (healthy)                    immich_machine_learning

CONTAINER ID   IMAGE                                                            COMMAND                  CREATED          STATUS                          PORTS      NAMES
94100823d9f7   ghcr.io/immich-app/immich-server:v2                              "tini -- /bin/bash -…"   59 minutes ago   Restarting (1) 52 seconds ago              immich_server
326840dd3bd3   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   59 minutes ago   Up 32 minutes (healthy)         5432/tcp   immich_postgres
95a4f7549492   valkey/valkey:8                                                  "docker-entrypoint.s…"   59 minutes ago   Up 32 minutes (healthy)         6379/tcp   immich_redis
f56d287be727   ghcr.io/immich-app/immich-machine-learning:v2                    "tini -- python -m i…"   59 minutes ago   Up 32 minutes (healthy)                    immich_machine_learning

CONTAINER ID   IMAGE                                                            COMMAND                  CREATED          STATUS                          PORTS      NAMES
94100823d9f7   ghcr.io/immich-app/immich-server:v2                              "tini -- /bin/bash -…"   59 minutes ago   Restarting (1) 52 seconds ago              immich_server
326840dd3bd3   ghcr.io/immich-app/postgres:14-vectorchord0.4.3-pgvectors0.2.0   "/usr/local/bin/immi…"   59 minutes ago   Up 32 minutes (healthy)         5432/tcp   immich_postgres
95a4f7549492   valkey/valkey:8                                                  "docker-entrypoint.s…"   59 minutes ago   Up 32 minutes (healthy)         6379/tcp   immich_redis
f56d287be727   ghcr.io/immich-app/immich-machine-learning:v2                    "tini -- python -m i…"   59 minutes ago   Up 32 minutes (healthy)                    immich_machine_learning

N

NoMachine•11/23/25, 5:34 PM

start postgres container only, reset postgres user password. make sure it match the one in env.
start immich server

L

LutenantfireOP•11/23/25, 5:54 PM

Thank you. Resetting the user password uses the "reset-admin-password" command from server commands?
I am new and still getting to terms with using these things, I apologise

L

LutenantfireOP•11/23/25, 6:06 PM

I got through and have been successfully able to update my version. Thanks!

I

ImmichAPP•11/23/25, 6:06 PM

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Immich-Server Incorrect Password

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