I can't transfer my domain

Hello. I am a Japanese speaker using translation to communicate. Therefore, I apologize in advance for any mistakes.
I am trying to transfer my domain from a Japanese company called XServer Domains, but it displays "The domain is locked" and I cannot transfer it (XServer support confirmed the registrar lock is already disabled. Their conclusion was "Please have the transfer destination verify").
How can I make the transfer possible? I would appreciate your guidance. Thank you in advance.

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