CD

Cloudflare Developers•3mo ago•

9 replies

Aizen Sama

Billing paid 5 times for workers pro plan not used a single day

Hello Cloudflare Support Team,

I am writing to request urgent help regarding my Cloudflare Workers Paid Plan, which I have paid for multiple times but have not been able to use even for a single day.

Here is the situation in detail:

I have attempted to subscribe to the Workers paid/pro plan many times.

Each time, I complete the payment successfully, but the plan does not activate.

The dashboard continues to show a “Pay Now” button no matter how many times I pay.

My money has been deducted, yet I have received no usable access or benefits.

I am currently unable to open a billing support ticket, as there is no billing support option available in my account.

I am now stuck and cannot purchase or manage any plan due to this issue.

I also received an email indicating that my plan was cancelled, even though I did not cancel it myself.

This has been extremely frustrating, as I have paid multiple times without receiving service, and I have no clear way to get help from the dashboard.

I kindly request that you:

Check my account billing and payment history.

Confirm why the Workers paid plan is not activating.

Either activate the paid plan immediately or refund the duplicate/failed charges.

Restore proper billing support access on my account so I can manage subscriptions normally.

Please let me know what information you need from me (account email, payment IDs, invoices, etc.), and I will provide it immediately.

I appreciate your prompt attention to this matter, as it has been blocking my work completely.

Thank you for your help.