Account recovery
✅Answered
Hello.I have already opened a ticket for the second time to get my account back and both times I have received a negative response.My account was hacked on 17.01.2026. I have also logged in with my pubg account to the midasbuy website, but they cannot access it. Can anyone give me advice? Pubg asks that since the account is registered But I don't remember the date and what phone the initial registration was made with.It's been eight years since I made this account.
Solution
The recovery process from https://pubgmobile.live/support is being discontinued. Please submit a claim via the in-game recovery tool instead.
It is your responsibility as the owner to know the answer to the questions asked. We unfortunately cannot help you with this. Please answer the questions as best as you can.
You can reach out to the customer service for assistance if your claim gets rejected.
It is your responsibility as the owner to know the answer to the questions asked. We unfortunately cannot help you with this. Please answer the questions as best as you can.
You can reach out to the customer service for assistance if your claim gets rejected.
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