Request for Compensation Following Service Outage and Pod Loss
Dear RunPod Support Team,
I am writing regarding the outage that occurred yesterday, which resulted in the loss of my active pod.
During the outage, my pod became inaccessible through the web terminal. As a result, I stopped the pod after it was no longer responding. At that time, everything appeared normal within the dashboard. However, approximately nine hours later, when I returned to restart the pod, it had been completely removed and was no longer available.
This pod contained multiple workflows, configurations, and downloaded models that required significant time and cost to set up. Due to the deletion associated with the outage, I have lost approximately $100.04 in usage, and I will now need to spend a similar amount again to rebuild the environment from scratch, in addition to the substantial time required to reconstruct everything.
I understand that outages can occur, and I generally value the service RunPod provides. However, this situation has placed me in a difficult position, both financially and in terms of project timelines, especially since the loss resulted from circumstances outside of my control.
Given the impact, I respectfully request consideration for compensation or account credit to help offset the losses incurred due to this incident.
Thank you for your time and attention to this matter. I look forward to your response.
Sincerely,
Orlando Jr.
I am writing regarding the outage that occurred yesterday, which resulted in the loss of my active pod.
During the outage, my pod became inaccessible through the web terminal. As a result, I stopped the pod after it was no longer responding. At that time, everything appeared normal within the dashboard. However, approximately nine hours later, when I returned to restart the pod, it had been completely removed and was no longer available.
This pod contained multiple workflows, configurations, and downloaded models that required significant time and cost to set up. Due to the deletion associated with the outage, I have lost approximately $100.04 in usage, and I will now need to spend a similar amount again to rebuild the environment from scratch, in addition to the substantial time required to reconstruct everything.
I understand that outages can occur, and I generally value the service RunPod provides. However, this situation has placed me in a difficult position, both financially and in terms of project timelines, especially since the loss resulted from circumstances outside of my control.
Given the impact, I respectfully request consideration for compensation or account credit to help offset the losses incurred due to this incident.
Thank you for your time and attention to this matter. I look forward to your response.
Sincerely,
Orlando Jr.
