I miss a tagging system in TwentyCRM. I used this in my previous CRM to tag people based on their roles, interests, offers.
Like "o:Webdesign, i:Networking, t:Craftsman" if the _o_ffer webdesign for craftsmen (_t_arget group) as a service and are _i_nterested in networking. (This is just my way grouping tags, could be something else.)