Urgent Account Recovery Help (UID: 51329357988)
✅Answered
Hi Team, I need urgent assistance from a human specialist. My account was hijacked, and my ownership claim was SUCCESSFULLY APPROVED (Claim ID: 2602274739689953).
However, I am still blocked by the hacker's Secondary Verification (2SV). I've been waiting for over 45 days and the in-game support is only sending automated replies.
Can someone please manually remove the unauthorized phone number (30**20) linked to my UID: 51329357988? All evidence is ready. I’ve waited more than enough time (1.5 months). Please help me get my account back.
However, I am still blocked by the hacker's Secondary Verification (2SV). I've been waiting for over 45 days and the in-game support is only sending automated replies.
Can someone please manually remove the unauthorized phone number (30**20) linked to my UID: 51329357988? All evidence is ready. I’ve waited more than enough time (1.5 months). Please help me get my account back.
Solution
Thank you for sharing them. Let me explain why you are still unable to access your account, and what you need to do.
Your latest recovery result (black one), is not an account recovery request. You only asked to link a new email address to your account, which is not helpful because there is a phone number verification blocking you from accessing your account.
You need to submit a new claim, and this time choose the Account Recovery option. This will unlink all login methods currently connected to your account, including email and mobile number. Once approved, you will be able to log back into your account.
I will attach a video so you can see how to navigate through the recovery tool.
Feel free to reach out to the customer service again if you need any assistance.
Your latest recovery result (black one), is not an account recovery request. You only asked to link a new email address to your account, which is not helpful because there is a phone number verification blocking you from accessing your account.
You need to submit a new claim, and this time choose the Account Recovery option. This will unlink all login methods currently connected to your account, including email and mobile number. Once approved, you will be able to log back into your account.
I will attach a video so you can see how to navigate through the recovery tool.
Feel free to reach out to the customer service again if you need any assistance.
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