🚨 PRODUCTION DOWN 11+ HOURS — No support response
🔢DB Connections
PRODUCTION DOWN 11+ HOURS — No support responseProject: tdmerfyrehjkbbhvahlu (Pro Plan, us-west-2)
Our PostgreSQL database has been unreachable for 11+ hours. All REST API queries return 504 Gateway Timeout after ~130 seconds. Auth gateway responds fine
(0.12s) — only the database is down.
We have two open tickets with no response:
- SU-339503 (original)
- SU-339543 (follow-up)
We're a paying Pro Plan customer with a production voice platform completely offline. All services failing: scheduling, billing, audit logs, call management.
Verified:
- Status page shows "All Systems Operational" — but our DB is dead
- Network connectivity confirmed from multiple locations
- Dashboard restore button doesn't work
Can anyone from the Supabase team help escalate this? We need the PostgreSQL instance manually restored/restarted ASAP.
