Billing Loop Blocking R2 Access and Account Upgrade
💰Billing👤Account
We're experiencing a billing issue that has locked us out of our R2 buckets and is preventing us from upgrading our plan.
Here's what's happening:
- Our dashboard shows an outstanding balance of $0.00, seemingly tied to R2 usage.
- When we attempt to complete the payment, nothing happens — likely because the amount is zero and the system doesn't know how to process it.
- Because of this unresolved billing state, we cannot access our R2 buckets, and our files are currently inaccessible.
- We're also unable to upgrade to a Pro plan, as the system requires the pending balance to be resolved first.
We're essentially stuck in a loop: there's a payment we can't make because it's $0, and a service we can't restore or upgrade until that ghost payment is cleared.
Could you please look into our account and manually resolve or clear this billing entry? We'd really appreciate an expedited look given that our data access is currently blocked.
Here's what's happening:
- Our dashboard shows an outstanding balance of $0.00, seemingly tied to R2 usage.
- When we attempt to complete the payment, nothing happens — likely because the amount is zero and the system doesn't know how to process it.
- Because of this unresolved billing state, we cannot access our R2 buckets, and our files are currently inaccessible.
- We're also unable to upgrade to a Pro plan, as the system requires the pending balance to be resolved first.
We're essentially stuck in a loop: there's a payment we can't make because it's $0, and a service we can't restore or upgrade until that ghost payment is cleared.
Could you please look into our account and manually resolve or clear this billing entry? We'd really appreciate an expedited look given that our data access is currently blocked.
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