HGL
stormy-gold

Problem to launch every game

Hello everyone today I was trying to play something but every game doesn't start, in the log I can't see any error,I also tried to clear the cache. Anyone can help me?
10 Replies
stormy-gold
stormy-goldOP3y ago
I forgot to upload the log file
CommandMC
CommandMC3y ago
Try logging out & back in from the Store (inside Heroic). This should prompt you for some additional information about your account (date of birth, primarily). Once you've filled that out, it should be working again
metropolitan-bronze
metropolitan-bronze3y ago
I had the same issue after update and relogging helped me
stormy-gold
stormy-goldOP3y ago
I did it and worked but lost save data
CommandMC
CommandMC3y ago
That sounds unlikely
stormy-gold
stormy-goldOP3y ago
Well, I think that this is a big problem right now. Maybe I lost them when I tried to fix with "restore heroic launcher"(I click that because I read that every save will be saved except for settings)
CommandMC
CommandMC3y ago
You might have to manually set your Wine & WinePrefix settings back to their proper values That would explain it then, since the prefix stores your save files
stormy-gold
stormy-goldOP3y ago
How?
CommandMC
CommandMC3y ago
Well, that'll depend on how you've set up Heroic. You might've set specific Wine Versions for specific games, or changed the prefix path No-one besides yourself can know this
stormy-gold
stormy-goldOP3y ago
I changed the wine location to the old one but still no save Ok, I set the wrong prefix. I find again the old save data. Thank you

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