Cloud save issues

Good afternoon, I've been struggling with cloud saves with heroic games launcher and I'd like some assistance to get this resolved.

OS info ---

Arch Linux
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Issue experienced ---
When playing game on linux, there is no save data. Previously was played on Windows and confirmed cloud saves exist.
When opening save sync and initiating manual download, new screen opens, however in the text box under progress it remains perpetually blank. Have left this open for 2 days straight with no results appearing.
image attached
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Troubleshooting steps taken ---
verify wine dependencies per #-support doc
-> I do not have wine-staging installed, I have wine installed
-> All other packages exist.
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Gameplay ---
may be irrelevant, however game play is great... I just need to pull my previous save games.
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