HGL
plain-purple
Cloud save issues
Good afternoon, I've been struggling with cloud saves with heroic games launcher and I'd like some assistance to get this resolved.
OS info ---
- Arch Linux
=================
Issue experienced ---
- When playing game on linux, there is no save data. Previously was played on Windows and confirmed cloud saves exist.
- When opening save sync and initiating manual download, new screen opens, however in the text box under progress it remains perpetually blank. Have left this open for 2 days straight with no results appearing.
- image attached
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Troubleshooting steps taken ---
- verify wine dependencies per #🆘-support doc
-> I do not have wine-staging installed, I have wine installed
-> All other packages exist.
==================
Gameplay ---
- may be irrelevant, however game play is great... I just need to pull my previous save games.
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28 Replies
plain-purpleOP•3y ago
here's logs, however nothing in them appears to be relevant.
absent-sapphire•3y ago
try clearing heroic cache and restart heroic
it's in Heroic Settings > Advanced tab
plain-purpleOP•3y ago
I cleared cache and restarted... restarted a manual download. Looks the same so far... is there a log somewhere else that might assist in tracking down info when/if this continues this behavior?
absent-sapphire•3y ago
hmm, the path should be displayed on this page
absent-sapphire•3y ago
like here
absent-sapphire•3y ago
@CommandMC did you see this issue?
According to the log, it's doing something
(15:18:22) DEBUG: [Backend]: Running Wine command: runinprefix cmd /c winepath -u %USERPROFILE%/Saved Games/CD Projekt Red/Cyberpunk 2077
solid-orange•3y ago
I could replicate this issue as well and fixed on my pr
A workaround is to get out and in on this page. Eventually it appears
But should be fixed on main branch
plain-purpleOP•3y ago
I'm running version 2.52, installed from AUR - "heroic-games-launcher-bin", I had issue a few months ago and decided to reinstall and try again recently.
I also have been using Wine-GE
plain-purpleOP•3y ago
to verify I understand correctly, repeating the following process is a work around, "Click setting cog under game -> Click Save-Sync -> If path does not appear hit back and repeat"
Correct?
absent-sapphire•3y ago
or just switch tab to other settings category
such as Log or Game Settings
Are you referring to #2350? That's not merged yet
(I also don't really like just putting a location with no name into the array, finding what actually causes this issue would be preferable)
Uh, Wine-GE is not listed there
plain-purpleOP•3y ago
I was pointing towards aur binary I have installed and keep updated. that way I don't have to install multiple versions of the same thing. "custom Proton"
absent-sapphire•3y ago
it's already detected tough
Right, but GE-Proton isn't Wine-GE
Also ^
plain-purpleOP•3y ago
I did not realize that heroic was auto detecting already. Thanks for pointing that out.
Is the suggestion for me to run game under wine-ge instead of proton-ge?
How would that assist in cloud saves?
absent-sapphire•3y ago
it could solve issue with detecting the saves path, if that's the cause
Proton isn't meant to be used outside of Steam. We have to jump through quite a few hoops to get it to do what Wine-GE does by default. It usually works, but sometimes (randomly) decides not to
In this specific case, we have to ask Wine/Proton where the (Windows) save path supplied by Epic/GOG points to on your Linux file system (that's what that
cmd /c winepath ... command is)plain-purpleOP•3y ago
Launched game under wine-ge.
checked for save game data - none
exited game and went to save-sync
same result as previous
plain-purpleOP•3y ago
(16:00:04) ERROR: [Backend]: gog_save_location/install_path undefined. gog_save_location = undefined
plain-purpleOP•3y ago
cleared cache
exited heroic
launched heroic
went to save-sync
same result
launched cyberpunk
check save games - none
exited cyberpunk
went to heroic save-sync
no path/same result
solid-orange•3y ago
Well, I do not disagree. But it is working now. Also, I looked at almost all my gog library, somewhat 90 games and most of them has cloud saves. I could not find one game that has more than one item in that array. This is a pretty edge case. But if you have a better solution, we can go with it, np.
Going from the game page also makes it does not appear?
Game page, then settings, then save sync
Also, maybe try the appimage from my pr, you can at least use it to download the saves and set the path
After that you can get back to your normal install, unless you are using flatpak, because then the settings are different
I mean the path
plain-purpleOP•3y ago
going from game page fixed path
plain-purpleOP•3y ago
solid-orange•3y ago
Hmm, so probably we were missing something going from the cog on the game card
Cool that it worked then
plain-purpleOP•3y ago
thanks a ton!
solid-orange•3y ago
Np