Please Railway payment is not working

i introduce railway to my company since heroku incident so we are heavy railway users but the problem is am having issue with payment
9 Replies
Percy
Percy2y ago
Please provide your project ID or reply with N/A. Thread will automatically be closed if no reply is received within 10 minutes. You can copy your project's id by pressing Ctrl/Cmd + K -> Copy Project ID.
Percy
Percy2y ago
You might find these helpful: - Railway vs. Heroku | Railway Docs
⚠️ experimental feature
Percy
Percy2y ago
No project ID was provided. Closing thread.
JoshOnX
JoshOnX2y ago
sorry dont close it lemme send it now 71cd2cb9-f145-4a51-b892-acc113385ec7
Adam
Adam2y ago
If you’re using Railway to host a product, you should be on the Teams plan. What’s the payment issue you’re describing? You’re not giving any details
Unknown User
Unknown User2y ago
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JoshOnX
JoshOnX2y ago
i used my card but it not working it declining i really dont know how to use team beacuse i already have a product on developer plan team is asking me to recreate it... if there was a way to move it to team it will be fine
Adam
Adam2y ago
You can move a project to a team by dragging it super simple email contact@railway.app to get help with payment issues
JoshOnX
JoshOnX2y ago
okay thanks