Issue when trying to install GOG games

Hi,
So it’s been a while since I tried to install a GOG game on my SteamDeck (I tried once almost a year ago and it was working fine).

Lately I updated Heroic (2.6.2). Everything works fine with my Epic games, I can install them without any issue.
However with my GOG games (I tried with a lot of them), the download and install sizes don’t show up, it’s just « loading ».

I looked up online and tried what follows :

checked the GOGDL , it’s version 0.6
logged out and in again of my GOG account
uninstalled/reinstalled Heroic
Erased Heroic’s cache and reset it (why not)

I noticed sometimes that when restarting Heroic, the GOG game I was trying to install is « installing », however not progressing at all with 0% progression and internet speed.

Can anyone help please ? I attached my log below. Thank you

brilliant-limeOP•3/22/23, 10:31 PM

heroic-2023-03-22T21_31_13.041Z.log14.03KB

awake-maroon•3/22/23, 10:47 PM

do you have a github account? can you try installing the flatpak from the main branch of the repo? https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/4494330091

we made a lot of fixed for gog installations that will be included in the next release

GitHub

[Docs] Update macOS requirement (#2558) · Heroic-Games-Launcher/Her...

A Native GOG and Epic Games Launcher for Linux, Windows and Mac. - [Docs] Update macOS requirement (#2558) · Heroic-Games-Launcher/HeroicGamesLauncher@c87c457

brilliant-limeOP•3/22/23, 11:28 PM

Thanks @arieljuod , I will try this tomorrow then.
So this is a known issue with the current version of Heroic ?

awake-maroon•3/22/23, 11:46 PM

I'm not sure if your issue is the same but might be, if things work for you then it means it is

there has been reports with GOG installations failing with the latest version so it could be the same, if it still fails after testing the development build then we have to do more investigation on your case

brilliant-limeOP•3/23/23, 8:08 AM

Noted , thank you, I will keep you updated as soon as I can test this.

brilliant-limeOP•3/23/23, 12:04 PM

@arieljuod Ok so I’m not familiar with GitHub or even Linux for that matter, but I created an account and managed to find the « 2.6.2 HOTFIX #2 » page , which according to the change log seems to be the right version.
Now looking at all the assets there, my question is : how do I install the Flatpack you mentioned ?

awake-maroon•3/23/23, 1:11 PM

sorry, if you follow this link https://github.com/Heroic-Games-Launcher/HeroicGamesLauncher/actions/runs/4494330091 you should be able to download the artifactartifact clicking here

awake-maroon•3/23/23, 1:11 PM

that should download a .flatpak.flatpak file that you can install (probably double click it? I'm not sure haha)

brilliant-limeOP•3/23/23, 1:38 PM

Thanks for the explanation @arieljuod , I was able to install it.

My Heroic version is now 2.6.3, Unfortunately it didn’t change anything, still getting the same issue.

As a matter of fact now from time to time I also get the below error that pops up, but this one is for Epic.

awake-maroon•3/23/23, 1:40 PM

if you go to settings > logs you should have a button to open the folder with the logs, inside that folder you should have many log files, check the latest gogdl-....loggogdl-....log file after trying to install a game, maybe there's an error there that can help debug this

brilliant-limeOP•3/23/23, 1:56 PM

@arieljuod I don’t see anything special but you are probably better than me in this

Here’s the log, I just tried installing 3 games : Arcanum, A plagues tale, and Bioshock. None showed the download and install sizes, and kept « loading » . I waited about 30sec on each.

brilliant-limeOP•3/23/23, 1:56 PM

gogdl-2023-03-23T13_42_20.800Z.log18.46KB

awake-maroon•3/23/23, 2:07 PM

that log is after trying to install a game? it's weird that there's no log for the attempt to get the installation information :S

brilliant-limeOP•3/23/23, 2:29 PM

@arieljuod Yes it is, well I click on the install button, then I get the window you see on the picture of my very first message here…
Then all I can do is close the window, since the second Install button doesn’t show up.

awake-maroon•3/23/23, 6:13 PM

sorry I was looking at the wrong log, I see this:

[DOWNLOAD_MANAGER] INFO: Checking compatibility of A Plague Tale Digital Goodies Pack with windows
[DOWNLOAD_MANAGER] ERROR: Game is incompatible

[DOWNLOAD_MANAGER] INFO: Checking compatibility of A Plague Tale Digital Goodies Pack with windows
[DOWNLOAD_MANAGER] ERROR: Game is incompatible

the goodies packs can't be installed so it's known that it gets stuck there

awake-maroon•3/23/23, 6:13 PM

do you have this same issue for games?

awake-maroon•3/23/23, 6:14 PM

can you try this? right click the tray icon of heroic > debug, that should open dev tools, then click in the consoleconsole tab

awake-maroon•3/23/23, 6:15 PM

now try opening the install dialog of a game and see if any error appears there in the js console

brilliant-limeOP•3/23/23, 7:18 PM

Regarding the goodies pack yeah I noticed it afterwards (I thought I clicked on the game) . But if you look at the log , you’ll see that it also shows the download attempts of Arcanum and Bioshock.
And yes, I do have the same issue for every single game with GOG.

Ok I will try your suggestion and keep you posted, thanks !

brilliant-limeOP•3/23/23, 11:23 PM

@arieljuod alright, just tried your method and indeed, there are some errors !
Here they are, hope it helps.

brilliant-limeOP•3/23/23, 11:27 PM

Ah, however I just noticed that I have the same errors with Epic games, even though in their case it works fine as I mentioned.

awake-maroon•3/23/23, 11:30 PM

can you try creating the file that error mentions? .../areweanticheatyet.json, it think you can leave it empty or type

{}

{}

as the content

awake-maroon•3/23/23, 11:30 PM

weird thing is heroic should connect to the areweanticheatyet repo and download that file at boot, some something is happening the file is not downloaded or can't be written :S

awake-maroon•3/23/23, 11:32 PM

I guess that won't fix the gog issue though, but should remove that error from the console

awake-maroon•3/23/23, 11:33 PM

can you share a new log for both the general heroic log and the gogdl log after trying to install a game? I think the last general log you shared was before changing to the development version of heroic

brilliant-limeOP•3/23/23, 11:51 PM

@arieljuod Done. Are you the developer by the way ?

First of all, I created the json file as suggested, with {} inside. The error changed, but is not gone .

awake-maroon•3/23/23, 11:52 PM

oh sorry, then the content should be

[]

[]

, not

{}

{}

awake-maroon•3/23/23, 11:52 PM

yes, I'm one of the developers of the projects

brilliant-limeOP•3/24/23, 12:08 AM

@arieljuod Ok so changing {} for [] got rid of the error for areweanticheatyet in the console.

Then I got the following logs while trying to install the game « Ultimate Doom ».

brilliant-limeOP•3/24/23, 12:08 AM

heroic-2023-03-24T00_00_40.022Z.log9.48KB

brilliant-limeOP•3/24/23, 12:08 AM

gogdl-2023-03-24T00_00_40.022Z.log7.56KB

brilliant-limeOP•3/24/23, 12:09 AM

FYI this is what Heroic was showing when I got the logs.

brilliant-limeOP•3/24/23, 12:15 AM

Also to help you compare, here are a couple fresh logs obtained when trying to install an Epic game, for which it works fine.

brilliant-limeOP•3/24/23, 12:15 AM

gogdl-2023-03-24T00_11_03.474Z.log2.11KB

brilliant-limeOP•3/24/23, 12:15 AM

heroic-2023-03-24T00_11_03.474Z.log7.91KB

awake-maroon•3/24/23, 12:21 AM

for reference, this is what a normal log should look like:

[API] INFO: Getting info from products endpoint for id: 1905791638
[DOWNLOAD_MANAGER] INFO: Checking compatibility of Alien Breed: Impact with windows
[DOWNLOAD_MANAGER] INFO: Game is compatible
[DOWNLOAD_MANAGER] INFO: Depot version: 2
[API] INFO: Getting Dependencies repository
[API] INFO: Getting repository manifest
[DOWNLOAD_MANAGER] INFO: Calculating download size
{"download_size": 1085256893, "disk_size": 1398498230, "dlcs": [], "buildId": "55495522193184587", "languages": ["it-IT", "es-ES", "fr-FR", "ja-JP", "de-DE", "en-US", "pl-PL"], "folder_name": "Alien Breed Impact", "versionEtag": "\"1353268962\"", "versionName": "126"}

[API] INFO: Getting info from products endpoint for id: 1905791638
[DOWNLOAD_MANAGER] INFO: Checking compatibility of Alien Breed: Impact with windows
[DOWNLOAD_MANAGER] INFO: Game is compatible
[DOWNLOAD_MANAGER] INFO: Depot version: 2
[API] INFO: Getting Dependencies repository
[API] INFO: Getting repository manifest
[DOWNLOAD_MANAGER] INFO: Calculating download size
{"download_size": 1085256893, "disk_size": 1398498230, "dlcs": [], "buildId": "55495522193184587", "languages": ["it-IT", "es-ES", "fr-FR", "ja-JP", "de-DE", "en-US", "pl-PL"], "folder_name": "Alien Breed Impact", "versionEtag": "\"1353268962\"", "versionName": "126"}

so yours gets stuck after the Depot version: 2Depot version: 2, it can't connect to the GOG api, can you try changing your connection DNS server? you can use 8.8.8.8 and 8.8.4.4 from google

for some reason it can't connect to the API

awake-maroon•3/24/23, 12:21 AM

are you behind a firewall or a vpn or something?

brilliant-limeOP•3/24/23, 12:24 AM

No, I’m not behind any kind of vpn or Firewall. I mean, everything else is working fine on my Steam Deck: Epic, Battle Net, Steam…

OK I’ll try to change the DNS.

brilliant-limeOP•3/24/23, 12:49 AM

@arieljuod We’re talking about the « Other DNS servers », right ? I tried both 8.8.8.8 and 8.8.4.4 , restarted the Steam Deck even, but nothing changed and the log still stops at Depot Version : 2

awake-maroon•3/24/23, 1:49 AM

can you try this?

go to https://github.com/Heroic-Games-Launcher/heroic-gogdl/actions/runs/4506936635?pr=30
download the gogdl-Linux file
unzip it
right click to the gogdlgogdl file > properties > toggle on the execution permissions
go to heroic > settings > advanced
search for that gogdlgogdl file (I think it will say version 6.0version 6.0 when you select it)
try to install a game

it won't fix it but it should print more logs of the place I think it's having issues

brilliant-limeOP•3/24/23, 11:57 AM

Hi @arieljuod , so by toggling on the execution permissions, you mean ticking the « is executable » box, right ?

I followed your process and by selecting that file, the GOGDL Version changed from 0.7 to 0.6 .

Here are a pair of fresh new logs obtained when trying to install a GOG game afterwards.

brilliant-limeOP•3/24/23, 11:59 AM

gogdl-2023-03-24T11_51_04.419Z.log10.96KB

brilliant-limeOP•3/24/23, 11:59 AM

heroic-2023-03-24T11_51_04.419Z.log8.24KB

awake-maroon•3/24/23, 12:10 PM

can you try the same steps again with the file from this build? https://github.com/Heroic-Games-Launcher/heroic-gogdl/actions/runs/4510996508?pr=30

(the is executableis executable is correct, yes)

with this binary you should see version 7.0-test17.0-test1 when selected

try again and if it still doesn't work share a new log

GitHub

[DEBUG] Add more logs to debug an install info issue · Heroic-Games...

GOG Downloading module for Heroic Games Launcher. Contribute to Heroic-Games-Launcher/heroic-gogdl development by creating an account on GitHub.

brilliant-limeOP•3/24/23, 12:33 PM

@arieljuod we’re making some progress with that binary !

Now the sizes do show up.

However when trying to install, it stays at 0% with 0% internet speed. (Only for GOG games, it works fine with Epic games on Heroic).

Let me add the logs again.

brilliant-limeOP•3/24/23, 12:34 PM

heroic-2023-03-24T12_15_53.365Z.log20.54KB

awake-maroon•3/24/23, 12:36 PM

can you share the gogdl logs too?

awake-maroon•3/24/23, 12:37 PM

I've seen people reporting it took up to like 10 minutes to start downloading but they it worked, can you leave the download running in the background for a while?

awake-maroon•3/24/23, 12:38 PM

it seems like connection to the gog servers is not great for some users (I was one of those) and some requests timeout/fail silently so it takes some retries until it catches up

brilliant-limeOP•3/24/23, 12:44 PM

I’ve sent the GOGDL logs too, but I think since the log weighs more than 8mb maybe it can’t be shared. I’m getting an error when trying to.

I’ll try your suggestion, let it run for a bit . I’ll update you here later on , thanks.

Issue when trying to install GOG games

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