Novu•3y ago

Trigger not working when email is not specified in the payload

I created a subscriber by mentioning email in the payload. When call trigger API with the subscriber ID, I would expect it to send email to the email address associated with the subscriber. However, I don't see that happening. I only receive email when I mention the email property in the payload for the Trigger API. Am I doing anything wrong?

Pawan Jain•4/18/23, 12:36 PM

No, It should send email without payload also

ujwal1373OP•4/18/23, 12:46 PM

This is the payload I'm using to create the subscriber:
{
"subscriberId": "abc",
"email": "xyz@xyz.com",
"firstName": "John",
"lastName": "Doe"
}

ujwal1373OP•4/18/23, 12:48 PM

And this is the payload for the trigger API:

{
"name" : "templateName",
"to": {
"subscriberId": "abc"
},
"payload": {}
}

Novu_Bot•4/18/23, 12:48 PM

@Ujwal, you just advanced to level 2!

Pawan Jain•4/18/23, 12:49 PM

please check if email exist with this subscriber
https://docs.novu.co/api/get-subscriber/

ujwal1373OP•4/18/23, 12:50 PM

I just checked and it doesn't have. How do I associate email to a subscriber?

Gali Baum•4/18/23, 12:56 PM

Are you using novu.subscribers.identify to create a subscriber?

Gali Baum•4/18/23, 12:56 PM

https://docs.novu.co/platform/subscribers#creating-a-subscriber

Pawan Jain•4/18/23, 12:56 PM

I guess he is directly using api

ujwal1373OP•4/18/23, 12:58 PM

Yes, I'm using API to create a subscriber

Pawan Jain•4/18/23, 12:59 PM

It should not happen, I frequently create subscriber using api, It works fine for me

ujwal1373OP•4/18/23, 1:00 PM

The response payload to the POST /v1/subscribers contains email, but when I do a GET I don't see email in the response

ujwal1373OP•4/18/23, 1:01 PM

@Pawan Jain what is the required payload for creating a subscriber with email

Pawan Jain•4/18/23, 1:01 PM

This should work
https://docs.novu.co/api/create-subscriber/

ujwal1373OP•4/18/23, 1:05 PM

@Pawan Jain I was referring to the same documentation and this is the payload I have been using to create the subscriber

{
"subscriberId": "abc",
"email": "xyz@xyz.com",
"firstName": "John",
"lastName": "Doe"
}

Pawan Jain•4/18/23, 1:05 PM

Wait, in a meeting

Pawan Jain•4/18/23, 1:05 PM

we can debug together on screen session

Pawan Jain•4/18/23, 1:05 PM

what happening wrong

PPawan Jain This should work https://docs.novu.co/api/create-subscriber/

Pawan Jain•4/18/23, 1:09 PM

When you hit this API, after successful, you see email in response?

ujwal1373OP•4/18/23, 1:09 PM

yes I see it in the response.. but when I do a GET using this subscriber ID, I don't see the email

ujwal1373OP•4/18/23, 1:21 PM

ok so from the create subscriber response, what is the subscriber id that should be used in the trigger - id or subscriberId

{
_id: "_id",
firstName: "firstName",
lastName: "lastName",
email: "email",
phone: "phone",
avatar: "avatar",
locale: "locale",
subscriberId: "subscriberId",
channels: ["channels"],
isOnline: true,
lastOnlineAt: "lastOnlineAt",
_organizationId: "_organizationId",
_environmentId: "_environmentId",
deleted: true,
createdAt: "createdAt",
updatedAt: "updatedAt",
__v: 0
}

ujwal1373OP•4/18/23, 1:22 PM

I was using the id

Pawan Jain•4/18/23, 1:22 PM

subscriberId: "subscriberId"

ujwal1373OP•4/18/23, 1:23 PM

and this is what we give in the create subscriber request payload right?

Pawan Jain•4/18/23, 1:29 PM

yes

ujwal1373OP•4/18/23, 1:29 PM

what happens if we use the same subscriber id to create a subscriber?

Pawan Jain•4/18/23, 1:30 PM

it will just update the old values I guess

ujwal1373OP•4/18/23, 1:34 PM

so it is our responsibility to use a unique subscriber id?

Pawan Jain•4/18/23, 1:34 PM

Yes, always use unique subscriber ID, preferably your user_id

Pawan Jain•4/18/23, 1:35 PM

so that you do not have look up twice for fetching this information

ujwal1373OP•4/18/23, 1:39 PM

got it, thanks for your help Pawan!

Trigger not working when email is not specified in the payload

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