Cloudflare DNS issue (getaddrinfo ENOTFOUND) with Cloudflare pages site

Getting this error: getaddrinfo ENOTFOUND at https://texmexcleaning.com Here is the pages site that it is setup to cname to: https://texmexcleaning-com.pages.dev/ Went down at 2023-06-06 04:54:31.779 (UTC) It's done this a lot, but it usually resolves within 60 seconds so I never troubleshot it further. This is now going all night. Anyone know what I can do to troubleshoot? DNS image attached
Austin Cleaning Service - Tex-Mex Cleaning
Trusted, local, high quality cleaning service in Austin, TX.
9 Replies
Hello, I’m Allie!
Globalping seems to be showing it working fine, might be something borked on your local network/DNS resolver?
jdkdev
jdkdev13mo ago
jdkdev
jdkdev13mo ago
weird, I just tried it and it's not giving me the same results well, I did a ping test
Chaika
Chaika13mo ago
Domain Status: clientHold https://icann.org/epp#clientHold Your domain has been suspended by your registrar, who seems to be tucows. You'll have to reach out to them to fix the issue. Usually client holds are used for disputes, lack of payment, etc
jdkdev
jdkdev13mo ago
thanks!, where did you find the domain status?
Chaika
Chaika13mo ago
The easiest way is whois via cli
whois texmexcleaning.com
...
Domain Name: TEXMEXCLEANING.COM
Registry Domain ID: 2271995181_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.tucows.com
Registrar URL: http://tucowsdomains.com
Updated Date: 2022-06-04T10:20:54
Creation Date: 2018-06-05T20:16:16
Registrar Registration Expiration Date: 2023-06-05T20:16:16
Registrar: TUCOWS, INC.
Registrar IANA ID: 69
Reseller: Hover
Domain Status: clientHold https://icann.org/epp#clientHold
...
whois texmexcleaning.com
...
Domain Name: TEXMEXCLEANING.COM
Registry Domain ID: 2271995181_DOMAIN_COM-VRSN
Registrar WHOIS Server: whois.tucows.com
Registrar URL: http://tucowsdomains.com
Updated Date: 2022-06-04T10:20:54
Creation Date: 2018-06-05T20:16:16
Registrar Registration Expiration Date: 2023-06-05T20:16:16
Registrar: TUCOWS, INC.
Registrar IANA ID: 69
Reseller: Hover
Domain Status: clientHold https://icann.org/epp#clientHold
...
otherwise there is a few online whois tools that would probably show you the same thing
jdkdev
jdkdev13mo ago
oh nice, I didn't know it had that
Chaika
Chaika13mo ago
yea dig and whois can help you figure out the vast majority of DNS problems. i.e in this case dig texmexcleaning.com returned
; AUTHORITY SECTION:
com. 463 IN SOA a.gtld-servers.net. n
; AUTHORITY SECTION:
com. 463 IN SOA a.gtld-servers.net. n
The authority for com, indictating it wasn't resolving at all, which was a clue to look at whois anyway you'll have to contact your registrar, I guess it's Hover reselling tucows or something. Hopefully they get it resolved quickly.
jdkdev
jdkdev13mo ago
yeah, all good. That's on the client in this case. I just wanted to make sure it wasn't on my end thanks for the support!