H
Homarr16mo ago
paradox

Can't get plex now playing widget to work

Plex is setup with the access code, everything but the now playing plex box works. any ideas? used to work about a month ago.
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44 Replies
Manicraft1001
Manicraft100116mo ago
Hi, thanks for the question. Are there any errors in the log?
Thomas
Thomas16mo ago
@sunwind.actual
paradox
paradox16mo ago
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paradox
paradox16mo ago
the errors are filezilla and jdownloader
Manicraft1001
Manicraft100116mo ago
Okay. Do you really have any sessions opened? Not all third party media players will open a session (eg. VLC).
paradox
paradox16mo ago
opened one now on my chromecast plex app still nothing the ltitle plex icon in the bottom corner flashes with a red outline
Manicraft1001
Manicraft100116mo ago
Flashing quickly is okay, but it should not stay red Can you clear the cache in the settings?
paradox
paradox16mo ago
chrome?
Manicraft1001
Manicraft100116mo ago
No, in Homarr There is a clear cache in Homarr 🙂
Meierschlumpf
Meierschlumpf16mo ago
You can find it in your common settings:
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paradox
paradox16mo ago
I did that, and my small plex widget went red
paradox
paradox16mo ago
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Manicraft1001
Manicraft100116mo ago
Widget or app? In your screenshot, it's the app. But you said widget.
paradox
paradox16mo ago
ok so I can't get the app or the now playing thing to work still. internal ip is just ip:port, not sure why it's not finding it oh wait something just showed up on now playing so that works but the online/offline circle doesn't
paradox
paradox16mo ago
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Manicraft1001
Manicraft100116mo ago
https://discord.com/channels/972958686051962910/1123653481086074921 That question has been asked many times. This was the most recent post about it, where I outlined the solution.
_scotty_g_
_scotty_g_15mo ago
My logs showed
failed to communicate with media server 'Plex'
failed to communicate with media server 'Plex'
my Internal address was set to https://, setting it to just http:// fixed the for me in case anyone else comes across this.
Apx
Apx11mo ago
I'm having the same issue, I think I've thrown every option I can into the address setup... https://imgur.com/a/YRdIVT9
Manicraft1001
Manicraft100111mo ago
What is your log?
Apx
Apx11mo ago
Sorry, do you want the whole thing from crtl+shift+I ?
Apx
Apx11mo ago
Thank you - see logs here: https://pastebin.com/ETAV97E3
Pastebin
null:1 Failed to load resource: the server r...
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Apx
Apx11mo ago
Current Plex settings
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Manicraft1001
Manicraft100111mo ago
Is the certificate self signed? Did you try HTTP?
Apx
Apx11mo ago
It's not signed, I think I've thrown every type of IP at It now http://192.168.0.254:32400 This comes back as Unprocessable Entity http://192.168.0.254 this connects but is my host (NAS) rather than the Plex instance
Manicraft1001
Manicraft100111mo ago
@Tag do you have an idea? @Apx Can you try to ping, wget / curl the IP just in case? (inside the container shell).
Tag
Tag11mo ago
It seems the page itself has troubles talking to the backend? Do you still get any errors when removing plex?
Apx
Apx11mo ago
So Plex is running on a Synology NAS directly )not via Docker)
Apx
Apx11mo ago
Removing Plex results - https://pastebin.com/afpCDVZF
Pastebin
Pastebin.com is the number one paste tool since 2002. Pastebin is a website where you can store text online for a set period of time.
Apx
Apx11mo ago
Ping of app "Plex" (https://192.168.0.254:32400) returned 200 (Accepted) Using another browser this looks to be sucessfull? Ping of app "Plex" (https://192.168.0.254:32400) returned 401 (Refused)
Manicraft1001
Manicraft100111mo ago
What browser do you use? Please provide a list of all extensions installed.
Tag
Tag11mo ago
Good, that means only plex is causing problems. Regarding your browser, try a private navigation page too.
Loxion
Loxion11mo ago
The problem is likely because you do not have your Plex Auth Token identified in the Internal Address field in Homarr. Without that the Homarr app cant interact correctly with the server. Your Internal IP should look something like this in the app: http: //localhost:32400/?X-Plex-Token=YOURTOKENVALUEHERE
Loxion
Loxion11mo ago
Ignore the space after http:, I just put that in so it doesn't link as a URL. Go here for how to get your Plex Auth Token - https://support.plex.tv/articles/204059436-finding-an-authentication-token-x-plex-token/
Plex Support
Finding an authentication token / X-Plex-Token
While not something most users will need to worry about, sometimes you may need to find the value for an...
Apx
Apx11mo ago
Thank you all for your input on this, still stuck but will have a mess around over the holidays
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Apx
Apx11mo ago
No description
Apx
Apx11mo ago
Threw in a new Auth with no change, thank you
xeviff
xeviff11mo ago
you have to include 401 in the http list
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xeviff
xeviff11mo ago
then the ping icon is green again
Loxion
Loxion11mo ago
That won't help with the Plex widget not working, and shouldn't be needed for a ping test to report greed on the app icon either. Didn't need to do that on mine @paradox Just been looking again at this. In the Internal IP address field, do you have a / at the end of the IP:port etc? (looks like you do in the screenshots/examples given). If so remove that, just look at all my app icons etc and none have the / at the end and mine are all working.
Apx
Apx11mo ago
@Loxion Thanks for the suggestion, I've tried with and without the / I'm going to guess it's a network issue or perhaps just Plex hosted on the Synology I'm running an old version of Plex as users had issues with subtitles so it may also be that, I'll spin up a Plex instance elsewhere and see if the same things happen
Loxion
Loxion11mo ago
👍 I used to run my Plex on a QNAP NAS. It was OK as long as you don't want to do any transcoding, then it could struggle. That may be part of the issue with your users and subs?
Apx
Apx11mo ago
Maybe, I just dropped down a couple of versions and all has been good with that
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