Pricing not coherent

Hello guys, hope you are fine. I looked at the usage/pricing page as changes were applied recently. Tbh, most of the numbers do not match (expected, current, etc). I usually have a bill of 20 (team) + 20, around 40. Here, not sure what the month gonna be :/
26 Replies
Percy
Percy•16mo ago
Project ID: 7fc7bc42-6e0c-449e-92b2-6706b93a0592
nightmarebegood
nightmarebegood•16mo ago
7fc7bc42-6e0c-449e-92b2-6706b93a0592
Brody
Brody•16mo ago
your screenshot says 45.53$ that's not too far off from your expected price?
MantisInABox
MantisInABox•16mo ago
Especially since it looks like you have had a gradual increase in ram and cpu usage on that one project. Your estimation includes both projects, not just the one
Adam
Adam•16mo ago
The estimated cost being lower than the current cost is odd There are some bugs going around regarding pricing. The team will get to it on Monday
Percy
Percy•16mo ago
Flagging this thread. A team member will be with you shortly.
nightmarebegood
nightmarebegood•16mo ago
Hello, Yes, I did not highlight the problematic numbers, thank you @Adam for spotting it 🙂 thanks also Brody and Vin of course 🙂 Being at 34 dollar the 5th of august while being charge 40 for a month was my first reaction btw
Brody
Brody•16mo ago
Adam has better eyes than us old folk
Unknown User
Unknown User•16mo ago
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Adam
Adam•16mo ago
@Angelo
Adam
Adam•16mo ago
bad
Unknown User
Unknown User•16mo ago
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angelo
angelo•16mo ago
agree ;-;
Adam
Adam•16mo ago
Gotcha, the math still doesn’t add up aside from that 31$ + 20 ≠ estimated 45 very bad math
nightmarebegood
nightmarebegood•16mo ago
Thank you for the follow up, indeed, quick (too quick) math it seems 😄
jr
jr•15mo ago
Hey @nightmarebegood, This seems to just be a visual bug on that page due to using the incorrect billing period (feb to sep). Your actual usage for this month is much lower (~$5). We will give another update once this bug is fixed Can you also please confirm if this is still and issue
nightmarebegood
nightmarebegood•15mo ago
Mmmh, I still see some incoherence
nightmarebegood
nightmarebegood•15mo ago
The estimated bill and actual bill are not matching the details
Adam
Adam•15mo ago
Still the issue I highlighted earlier that didn’t get picked up on. Team plan costs aren’t added to the estimated cost or current. Just usage and the same estimated < current issue @jr tagging in here
jr
jr•15mo ago
I will take a look tomorrow. It seems like the billing period (feb to sep) is still incorrect for you. Just want to reassure that we are not charging for this and it is still a frontend thing. Hey there, we've found the issue regarding this visual bug and a fix will be out soon
nightmarebegood
nightmarebegood•15mo ago
Perfect, Thanks. Indeed, I just saw the period today (from feb 03 to sep 01), strange
jr
jr•15mo ago
Can you please send a screenshot
Adam
Adam•15mo ago
@nightmarebegood ^
nightmarebegood
nightmarebegood•15mo ago
here it is 🙂
nightmarebegood
nightmarebegood•15mo ago
Just did a hard refresh (u know ctrl alt r)
nightmarebegood
nightmarebegood•15mo ago
seems better at least, dates are ok estimated also (seat 20 + usage 28)
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