26 Replies
Project ID:
N/Ano project id, account problem.
- was awol for a couple of months (personal emergency)
- left a bunch of test instances running.
- while gone my card was reissued by the bank
- i paid down the balance with the new card,
- and deleted all of the projects, so i could start fresh.
- when trying to spin up a new project,
- it sends me to the pick the plan page,
- card has been authorized it was used to pay the pending balance.
- I cant spin up instances, without subscribing,
- When I try to subscribe it says subscription already exists.
Flagging this thread. A team member will be with you shortly.
getting ahead of the followup questions, i see in similar channels.
- username:
JugaadiTech
- email: william@modocosm.io
- Verifications:
- Discord: β
JugaadOnline
- Github: β
JugaadiTek
- Have you paid a non-zero bill: β
8 months, $1000+/- total
- individual account: not the current stalled teams plan. (might reactivate that in future, just no need for it in the short term)damn you're good
team will get this sorted for you when they get back to work this week
Much Appreciated! π
very unfortunate too, from their latest change log yesterday...
We fixed an edge case that caused some users to reach a broken state in their subscriptionlooks like there's more edge cases
interesting,
(this is on my old laptop, half the keys are dead lol, can we add this user to this thread)
userID: 1111313129859723304
user: @jugaaditech
username: JugaadiTech
its my other discord account, but its not authorized to chat here.
basically,
Know yall are working out some bugs with the transition. so been trying every 2-3 days
My last attempt to resubscribe was about 10 hours ago.
wondering if the change happened before or after that.
anything in the improvements and fixes section can go live at any point in the week, big changes (volumes, cron, etc) go live shortly before the changelog, so I assume your issues is something they haven't seen before
understood, tyty.
ill check back in on Monday π
actually, sorry, one more question.
I have some proof of concepts i want to bang out this weekend.
If i were to setup a new github, attach @jugaaditech and use the same CC,
with the plan to transfer the projects to the main account, once this issue is resolved.
how likely is that to complicate things? // a fresh github account is one of y'alls fraud triggers correct?
how many railway accounts do you have right now
i believe just this one,
I might have a second one on info@modocosm.io, or tech@modocosm.io from when i was researching platforms. but i dont think so,
ah then I don't see how a new github account fixes anything tbh
sorry, clarifying i understand you correctly
you are recomending against registering for railway again, to have a temporary sandbox to work, till the issue can be resolved on my main account?correct?
I mean you said open a new github account, not open a new railway account
my assumption was 1 github can only be linked to 1 railway,
I was saying fresh raillway, github, and discord.
just to hold me through the weekend,
then transfer projects to this account.
am i making sense?
yeah I get you now, that would work, but it's not something I would do myself
if I was in your position, I'd just temp use fly or hop lol
(hahaha, was gonna leave that unsaid π€£ )
i'm debating which path is a bigger pain for what i want to do this weekend xD
anyways ty again,
haha no problem!
g'mornin
have the same error in practice, though the wording has changed around a little bit.
just tried now
^
just reflagging
Hi @Jugaad Online,
Appologizes about this. You had a non-zero invoice as a draft which was keeping your subscription in an unpaid state. I've finalized that invoice (you should receive an email) and your subscription is good to go now.
perfect!
Appreicate y'all getting this sorted out 
