R
Railway•15mo ago
stx_x

typebot builder problem

Hello, i'm trying to login in the builder of typebot for the first time and when i put the mail to login, it shows this error "Not authorized. Subscriptions are disabled." i'm using a gmail and it's the same as i put in admin_email to configure, how can i solve? Thanks
Solution:
Ok. I know google smtp has some restriction and I always face some difficulty in setting it up.
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19 Replies
Percy
Percy•15mo ago
Project ID: N/A
Brody
Brody•15mo ago
@t3ch_w1z4rd - hey this is your template right?
stx_x
stx_x•15mo ago
Hello, any news about this problem?
Brody
Brody•15mo ago
I've tagged the creator, they made the template, they are best to offer the support
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
yes that's mine. which SMTP provider are you using ?
stx_x
stx_x•15mo ago
Gmail
Adam
Adam•15mo ago
^ make sure to ping
stx_x
stx_x•15mo ago
Smtp.gmail.com Ok, thanks
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
Ok so what is the issue you are not receiving the mail for login ?
stx_x
stx_x•15mo ago
Yes, when I try to login appear the error "not authorized. Subscriptions are disable"
Adam
Adam•15mo ago
have you changed any configuration from the original template?
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
I haven't tested it with Google smtp I tried with others providers and i didn't find any similar issue Can you check Google smtp restrictions/settings ?
stx_x
stx_x•15mo ago
What other provider is recommended I can try with another No, just configurate
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
try sendgrid it should work as expected it has free plan also you can check with that
Brody
Brody•15mo ago
so just to be clear, the issue they are facing with google's mail servers are not an issue with your template? would you be able to definitively confirm that for us?
stx_x
stx_x•15mo ago
i tryied wih zohomail and i works well, so gmail no working i dont know why
Solution
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
Ok. I know google smtp has some restriction and I always face some difficulty in setting it up.
t3ch_w1z4rd
t3ch_w1z4rd•15mo ago
@Brody / @Adam can we close this thread? its not issue from template side.
Brody
Brody•15mo ago
we can! this isn't the first time I've seen people have issues with gmail on railway, but I just had to be sure it wasn't an issue with your template since it is for a bounty after all! 🙂 will close thread now
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